Award

Provision of Microsoft Premier Support

INTELLECTUAL PROPERTY OFFICE

This public procurement record has 1 release in its history.

Award

09 Feb 2025 at 14:50

Summary of the contracting process

The Intellectual Property Office has concluded the procurement process for the "Provision of Microsoft Premier Support" services. This tender, classified under software support services (CPV code 72261000), involves break/fix support through Phoenix Engineers with access to Microsoft Engineers when needed. The procurement process followed a direct, single tender action method below the threshold. The contract, valued at £71,000 GBP, was awarded to Phoenix Software Ltd and will run from 29 June 2024 to 28 June 2025. Key locations include Newport, British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. Notably, the award was published on 9 February 2025.

This tender offers significant growth opportunities for businesses specialising in IT and software support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially well-suited to compete in similar procurement processes in the future. The direct award to a large-scale supplier like Phoenix Software Ltd demonstrates the high standards and specific requirements the Intellectual Property Office maintains, presenting a valuable benchmark for other businesses looking to engage in government contracts within this sector.

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Notice Title

Provision of Microsoft Premier Support

Notice Description

Break/Fix Support through Phoenix Engineers with access to Microsoft Engineers when required

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eaa8759e-921d-4642-9003-c7a0ad9a12f2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ab7e6746-c2c3-4899-97ff-e90d9a1160dc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£71,000 Under £100K
Lots Value
Not specified
Awards Value
£71,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Feb 20251 years ago
Submission Deadline
20 Jun 2024Expired
Future Notice Date
Not specified
Award Date
27 Jun 20241 years ago
Contract Period
28 Jun 2024 - 28 Jun 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
INTELLECTUAL PROPERTY OFFICE
Contact Name
Category Manager
Contact Email
it-commercial@ipo.gov.uk
Contact Phone
01633814000

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Post Town
Newport
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified

Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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