Award

GB-Hull: IT Service Desk

BIP SOLUTIONS LIMITED

This public procurement record has 1 release in its history.

Award

02 Apr 2026 at 08:47

Summary of the contracting process

BIP Solutions Limited, located in Hull, Yorkshire and the Humber, has completed the procurement process for the provision of a cloud-based IT Service Management solution, under the title "GB-Hull: IT Service Desk." This contract falls under the industry category of Information Technology Services. The contract, with a value of £57,600, was awarded through the CCS G-Cloud 14 Framework, commencing on 1st April 2026 and concluding on 31st March 2030. The procurement method employed was not disclosed, and the tender phase ended on 31st March 2026.

This tender presents significant opportunities for large-scale technology firms specialising in cloud-based IT service management solutions. As a supplier, Freshworks Inc has been selected, indicating that substantial expertise and a scalable delivery mechanism align well with the requirements of the contracting process. Companies looking to expand their reach within the public sector IT services domain would benefit from engaging in similar tendering opportunities, especially within frameworks like the CCS G-Cloud, which streamline procurement in the UK market.

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Notice Title

GB-Hull: IT Service Desk

Notice Description

Provision of a cloud-based IT Service Management (ITSM) solution to support the Authority's internal IT service operations Additional information: Award through CCS G-Cloud 14 Framework

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e4fef314-189c-4334-95f1-0e96efa27fa7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Not Disclosed
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£57,600 Under £100K
Lots Value
Not specified
Awards Value
£57,600 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Apr 20262 days ago
Submission Deadline
30 Mar 2026Expired
Future Notice Date
Not specified
Award Date
30 Mar 20264 days ago
Contract Period
31 Mar 2026 - 31 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BIP SOLUTIONS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU4 7BB
Post Town
Hull
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE11 Kingston upon Hull, City of
Delivery Location
TLE Yorkshire and The Humber

Local Authority
Kingston upon Hull, City of
Electoral Ward
Pickering
Westminster Constituency
Kingston upon Hull West and Haltemprice

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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