Award

IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd

LEEDS CITY COUNCIL

This public procurement record has 1 release in its history.

Award

07 Apr 2022 at 15:19

Award Notice
Summary of the contracting process

Leeds City Council is seeking to enhance its IT service management capabilities through a contract for an IT Service Management Tool. This tender, titled "IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd)", falls under the IT services industry category and is located in Yorkshire and the Humber, United Kingdom. The procurement process has reached the Award stage, with the contract commencing on 1st April 2022 and concluding on 30th March 2025. The total contract value is £615,000, awarded through a selective procurement method using a restricted procedure. Key dates include the tender period deadline on 31st March 2022 and the award publication date on 7th April 2022.

This tender presents significant opportunities for businesses with expertise in IT service tools and software development. Companies that specialise in consulting, software development, or Internet support would be particularly well-suited to compete for future contracts within this framework. The focus on establishing a self-service portal and robust asset tracking indicates a demand for innovative technology solutions that can enhance customer support and IT service delivery within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd

Notice Description

Contract to commence: 31st March 2022 and end on 30th March 2025 with no options to extend. Call-off Order awarded using the Council's existing Software Framework Agreement (ITS190020 - Bytes Software Services Ltd). The key role of the tool is to log and track all requests and faults raised by customers including a self-service portal for customers, providing a function to log and approve changes to the IT infrastructure and enables all assets to be logged, tracked, and related to each other. The ITSM tool will be used by the Council's Integrated Digital Services (IDS) team to manage and support the delivery of IT services across the Council and the NHS Leeds Clinical Commissioning Group (CCG).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e6da7bc5-c87f-45a1-92c9-2f307946b1b5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£615,000 £500K-£1M
Lots Value
Not specified
Awards Value
£615,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Apr 20223 years ago
Submission Deadline
31 Mar 2022Expired
Future Notice Date
Not specified
Award Date
31 Mar 20223 years ago
Contract Period
31 Mar 2022 - 30 Mar 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEEDS CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 1UR
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

BYTES SOFTWARE SERVICES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1-2022-04-07T16:19:35+01:00",
    "date": "2022-04-07T16:19:35+01:00",
    "ocid": "ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "20220407161912-104105",
        "title": "IT Service Management Tool (Call-off Order via Software Framework Agreement - ITS190020 - Bytes Software Services Ltd",
        "description": "Contract to commence: 31st March 2022 and end on 30th March 2025 with no options to extend. Call-off Order awarded using the Council's existing Software Framework Agreement (ITS190020 - Bytes Software Services Ltd). The key role of the tool is to log and track all requests and faults raised by customers including a self-service portal for customers, providing a function to log and approve changes to the IT infrastructure and enables all assets to be logged, tracked, and related to each other. The ITSM tool will be used by the Council's Integrated Digital Services (IDS) team to manage and support the delivery of IT services across the Council and the NHS Leeds Clinical Commissioning Group (CCG).",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 1,
            "currency": "GBP"
        },
        "value": {
            "amount": 615000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2022-03-31T19:30:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-04-01T00:00:00+01:00",
            "endDate": "2022-04-02T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-186962",
            "name": "Leeds City Council",
            "identifier": {
                "legalName": "Leeds City Council"
            },
            "address": {
                "streetAddress": "Civic Hall, 3rd Floor West,",
                "locality": "Leeds",
                "postalCode": "LS1 1UR",
                "countryName": "ENG"
            },
            "contactPoint": {
                "name": "Paul Doherty",
                "email": "paul.1.doherty@leeds.gov.uk",
                "telephone": "+44 01133785904"
            },
            "details": {
                "url": "https://www.leeds.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-203720",
            "name": "Bytes Software Services Ltd",
            "identifier": {
                "legalName": "Bytes Software Services Ltd"
            },
            "address": {
                "streetAddress": "KT22 7TW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-186962",
        "name": "Leeds City Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ecad3b2e-ec7c-4c65-9ec0-21de0222ddb1-1",
            "status": "active",
            "date": "2022-04-01T00:00:00+01:00",
            "datePublished": "2022-04-07T16:19:35+01:00",
            "value": {
                "amount": 615000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-203720",
                    "name": "Bytes Software Services Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-04-01T00:00:00+01:00",
                "endDate": "2025-03-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e6da7bc5-c87f-45a1-92c9-2f307946b1b5",
                    "datePublished": "2022-04-07T16:19:35+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "Additional data",
                    "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=45356&B=UK"
                },
                {
                    "id": "3",
                    "description": "User / Company",
                    "url": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105"
                }
            ]
        }
    ]
}