Award

Smart Hands Services

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

13 Sep 2021 at 13:30

Award Notice
Summary of the contracting process

The public procurement contract titled "Smart Hands Services" has been awarded by H M Revenue & Customs. This contract, valued at £300,000, falls under the industry category of Information Technology Services and covers regions in the South East and South West of the United Kingdom. The procurement process was initiated through a selective tender method, specifically a call-off from a framework agreement. The contract commenced on 2nd August 2021 and is set to conclude on 30th June 2022. The tender period ended on 1st June 2021, indicating a well-defined timeline for potential bidders.

This contract presents a significant opportunity for businesses that provide IT support, maintenance, and project work services, especially those engaged in incident response and scheduled technical services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be particularly well-suited to compete, as they can leverage their agility and specialised expertise to fulfil the necessities of H M Revenue & Customs. Businesses able to deliver effective support or collaborate with partners in technology service sectors may find this contract aligns well with their capabilities and growth strategies.

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Notice Information

Notice Title

Smart Hands Services

Notice Description

Smart hands service will collaborate with HMRC Crown Hosting, its run-partner and other authorised parties who can raise requests for work provide capabilities for the following: (a) Incident support - assisting in resolution of service incidents and escorting 3rd parties as necessary. (b) Ad hoc support - such as preventative maintenance activities (c) Scheduled support - such as advanced notice for escorting of vendor engineers (d) Pre-scheduled support - such as weekly checks of technical halls (e) Occasional Project Work - performing specific tasks, when requested, relating to installation or configuration of equipment in Crown Hosting

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2aac19fa-66a7-4b24-8ceb-e5fa23e53bb8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Sep 20214 years ago
Submission Deadline
1 Jun 2021Expired
Future Notice Date
Not specified
Award Date
1 Aug 20214 years ago
Contract Period
1 Aug 2021 - 30 Jun 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TELFORD
Postcode
TF3 4NT
Post Town
Telford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG21 Telford and Wrekin
Delivery Location
TLJ South East (England), TLK South West (England)
Local Authority
Telford and Wrekin
Electoral Ward
Malinslee & Dawley Bank
Westminster Constituency
Telford

Supplier Information

Number of Suppliers
1
Supplier Name

FUJITSU SERVICES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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