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VEAT - Debt Recovery Contact Centre

The Pensions Regulator

This public procurement record has 2 releases in its history.

AwardUpdate

10 Feb 2022 at 17:34

Award Notice
Award

10 Feb 2022 at 13:41

Award Notice
Summary of the contracting process

The procurement process for the "VEAT - Debt Recovery Contact Centre," initiated by The Pensions Regulator, involved a direct award to CORPORATE PROJECT SOLUTIONS LIMITED under the Other - VEAT Direct Award procurement method. This tender, within the business services industry, is located in Brighton, England. The contract, valued at £167,790, commenced on 4th February 2022 and will last until 31st July 2023. The tender period concluded on 3rd February 2022, and the award of the contract was officially published on 10th February 2022.

This tender presents significant opportunities for businesses looking to expand into the public sector, particularly those specialising in call centre solutions, telephony services, or customer support functionalities. Companies capable of delivering similar services with a robust infrastructure and operational capacity will find this to be a fitting market to explore. As the contract for these services is projected to undergo a full procurement process after 17 months, interested businesses should prepare to engage in forthcoming competitive bidding opportunities.

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Notice Information

Notice Title

VEAT - Debt Recovery Contact Centre

Notice Description

The Authority has recently deployed a Teams Telephony Solution (with direct routing) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality. At the same time a large insource programme of work was taking place that required another call centre service. The original contract could not be modified to include the second. The decision to single tender to the same supplier was made for CORPORATE PROJECT SOLUTIONS LIMITED. This contract will only be in place for 17 months following which the contract will be procured for all contract centre services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ac11f85f-fef7-4a70-a694-3fd0fc29903a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - VEAT Direct Award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£167,790 £100K-£500K
Lots Value
Not specified
Awards Value
£167,790 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Feb 20224 years ago
Submission Deadline
3 Feb 2022Expired
Future Notice Date
Not specified
Award Date
10 Feb 20224 years ago
Contract Period
14 Feb 2022 - 28 Jul 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Pensions Regulator
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIGHTON
Postcode
BN1 4DW
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ21 Brighton and Hove
Delivery Location
Not specified
Local Authority
Brighton and Hove
Electoral Ward
West Hill & North Laine
Westminster Constituency
Brighton Pavilion

Supplier Information

Number of Suppliers
1
Supplier Name

CORPORATE PROJECT SOLUTIONS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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