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Web Hosted Case Management System

Birmingham City Council

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 12:23

Award Notice
Summary of the contracting process

Birmingham City Council procured a web-hosted case management system as a software and information systems service. The system is intended for use by the council, with delivery in Birmingham and the wider West Midlands. The requirement concerns a hosted digital case management solution rather than physical goods or construction works. The council is the buying organisation, and the service sits within its public-sector operational technology needs. Businesses supplying hosted case management platforms, software implementation and related information systems services would be the closest fit. The requirement was suitable for small and medium-sized enterprises and voluntary, community and social enterprise organisations, widening its relevance beyond large technology providers.

The procurement has been awarded and the tender is complete. Birmingham City Council used a selective call-off from a framework agreement. The contract was awarded to Civica UK Limited on 11 May 2026 for £170,334. The contract period runs from 31 May 2026 to 30 May 2027. The tender submission deadline was 1 May 2026 at 12:00. The requirement was evaluated through the framework call-off process; the published information identifies the procurement as a services contract for a web-hosted case management system. The award is active, with Civica UK Limited named as the selected supplier. The procurement was structured as a single requirement rather than separate lots.

This award demonstrates a defined demand from Birmingham City Council for a hosted case management system supplied through a public-sector framework. Competitors preparing for a future requirement of this type would need a credible web-hosted case management product, the ability to provide software and information systems services to a council, and access to an appropriate framework route for a call-off. The opportunity is relevant to established case management software providers, managed hosting specialists and implementation partners able to support public-sector operational systems. The council’s stated suitability for SMEs and voluntary, community and social enterprise organisations indicates that smaller or specialist providers may also be able to compete, subject to framework eligibility and the service requirements.

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Notice Information

Notice Title

Web Hosted Case Management System

Notice Description

Birmingham City Council have awarded a contract for a Web Hosted Case Management System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1636f0ec-2344-4618-ae6b-a3ca3b694090
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£170,334 £100K-£500K
Lots Value
Not specified
Awards Value
£170,334 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20263 weeks ago
Submission Deadline
1 May 2026Expired
Future Notice Date
Not specified
Award Date
11 May 20263 months ago
Contract Period
31 May 2026 - 30 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Birmingham City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1BB
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

Civica UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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