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Salesforce & CRM

St Albans City & District Council

This public procurement record has 1 release in its history.

Award

19 Oct 2026 at 08:58

Award Notice
Summary of the contracting process

St Albans City and District Council procured software services covering Salesforce, a customer portal and customer relationship management (CRM) licences. The requirement is for licensing rather than a described software development or implementation project. Delivery is in the South East of England. The purchase sits within business software and information systems, serving the Council’s customer-facing and CRM needs.

The procurement is complete and was awarded to Arcus Global Limited on 2 October 2026. The award value was £428,628, and the contract period runs from 14 October 2026 to 13 October 2029. The Council used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 18 September 2026 at 17:00. This was a services procurement, and the stated estimated value was also £428,628. Small and medium-sized enterprises were identified as suitable suppliers. No lot breakdown or evaluation criteria are recorded in the process details.

The award shows demand from St Albans City and District Council for Salesforce and CRM licensing that includes a customer portal. A supplier competing for a future requirement of this kind would need to provide the relevant software licences and support a customer-facing portal and CRM environment. The work is a multi-year licensing requirement rather than a one-off software purchase, so credible suppliers would be positioned to sustain the required services over an extended contract. The Council identified the opportunity as suitable for SMEs, indicating that smaller providers could be relevant where they can meet the licensing scope and deliver at this scale. Arcus Global Limited was selected through a framework call-off, so experience supplying through an appropriate framework route would be commercially pertinent.

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Notice Information

Notice Title

Salesforce & CRM

Notice Description

The Council has awarded a contract for Salesforce, customer portal and CRM licencing.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ee973d0c-2b54-4145-a3aa-c64a10c0d8ce
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2353bed2-ef3a-4a55-b6aa-507c90e6fb8d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£428,628 £100K-£500K
Lots Value
Not specified
Awards Value
£428,628 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Oct 20263 weeks ago
Contract Period
14 Oct 2026 - 13 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
St Albans City & District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ST ALBANS
Postcode
AL1 3JE
Postcode Area
St Albans
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
TLJ South East (England)
Local Authority
St Albans
Electoral Ward
St Peters
Westminster Constituency
St Albans

Supplier Information

Number of Suppliers
1
Supplier Name

Arcus Global Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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