Award

Customer Insight - AWARD

NOTTINGHAM COMMUNITY HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Award

19 May 2023 at 07:13

Summary of the contracting process

The Nottingham Community Housing Association (NCHA) has awarded the contract for Customer Insight to Smoke Customer Intelligence Ltd. The tender, classified under customer survey services, had a total value of £275,000 with a contract period starting on May 15, 2023, and ending on May 14, 2028. The procurement method was an open procedure, and the tender deadline was April 14, 2023. The NCHA is located in Nottinghamshire, United Kingdom, and the main procurement category was works.

This tender presents opportunities for businesses experienced in customer survey services to collaborate with NCHA on providing customer insight. Small and medium-sized entities are suitable for this opportunity. Smoke Customer Intelligence Ltd was selected as the supplier for this contract, demonstrating business growth potential for entities in the customer intelligence sector. The contract's inclusive nature creates an environment conducive for qualified businesses to contribute to NCHA's objectives in customer service improvement.

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Notice Title

Customer Insight - AWARD

Notice Description

Nottingham Community Housing Association (NCHA) is seeking tenders from suitably experienced and qualified entities (the 'Tenderer') for inclusion on a contract for the delivery of customer insight.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eeb20cad-bbc8-4bf0-91db-1b42b7109da7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1db8fc29-15ca-4b06-b7c9-993619ace77d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£275,000 £100K-£500K
Lots Value
Not specified
Awards Value
£248,969 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 May 20232 years ago
Submission Deadline
14 Apr 2023Expired
Future Notice Date
Not specified
Award Date
18 May 20232 years ago
Contract Period
14 May 2023 - 14 May 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAM COMMUNITY HOUSING ASSOCIATION
Contact Name
Rebecca Hoey
Contact Email
rebeccaho@ncha.org.uk
Contact Phone
+44 08000138555

Buyer Location

Locality
NOTTINGHAMSHIRE
Postcode
NG5 1AP
Post Town
Nottingham
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF East Midlands (England)

Local Authority
Nottingham
Electoral Ward
Berridge
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

SMOKE CUSTOMER INTELLIGENCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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