Notice Information
Notice Title
DVSA Contact Centre Additional Capacity - Call Surges 2023
Notice Description
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1cb666d6-68f5-477f-bb91-0152165479b9
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £3,417,608 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £3,417,608 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Aug 20232 years ago
- Submission Deadline
- 17 Apr 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 16 Jul 20232 years ago
- Contract Period
- 16 Jul 2023 - 16 Jul 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DVSA - DRIVER AND VEHICLE STANDARDS AGENCY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS5 0DA
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK51 Bristol, City of
- Delivery Location
- Not specified
-
- Local Authority
- Bristol, City of
- Electoral Ward
- Lawrence Hill
- Westminster Constituency
- Bristol East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1cb666d6-68f5-477f-bb91-0152165479b9
15th August 2023 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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