Award

South Staffordshire Council - Contact Centre

STAFFORDSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

07 Aug 2020 at 08:28

Summary of the contracting process

The South Staffordshire District Council has completed the procurement process for a replacement Contact Centre telephony platform under the title "South Staffordshire Council - Contact Centre". This contract, valued at £140,000, falls under the industry category of telephone-answering services (CPV code: 79510000) and was managed by Staffordshire County Council. The contract period commenced on 28th July 2020 and will conclude on 28th July 2022. The procurement was conducted through a selective tender method, and the final deadline for submissions was 10th February 2020.

This tender presents an opportunity for companies specialising in telephony services, particularly those that can provide innovative solutions in customer contact management. Small and medium-sized enterprises (SMEs) will find themselves well-positioned to compete due to their agility and tailored service offerings. Additionally, businesses that can leverage the Crown Commercial Services G-Cloud framework may find advantages in participating in future tenders along similar lines. With a total procurement value of £140,000, this contract can significantly contribute to the growth of providers capable of delivering high-quality telephony solutions.

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Notice Title

South Staffordshire Council - Contact Centre

Notice Description

South Staffordshire District Council (SSDC) will be procuring a replacement Contact Centre telephony platform using Crown Commercial Services G-Cloud framework. The call-off process will be managed on behalf of South Staffordshire Council by the Commercial Team at Staffordshire County Council, who provide procurement support to SSDC.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ef8c15b8-5cea-4937-8f67-9f9e0ebc4cb3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4415a8a9-1706-4dad-aa54-479777df6137
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£140,000 £100K-£500K
Lots Value
Not specified
Awards Value
£140,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20205 years ago
Submission Deadline
10 Feb 2020Expired
Future Notice Date
Not specified
Award Date
27 Jul 20205 years ago
Contract Period
27 Jul 2020 - 28 Jul 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
STAFFORDSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STAFFORD
Postcode
ST16 2DH
Post Town
Stoke-on-Trent
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG West Midlands (England)

Local Authority
Stafford
Electoral Ward
Forebridge
Westminster Constituency
Stafford

Supplier Information

Number of Suppliers
1
Supplier Name

GAMMA TELECOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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