Award

Delivery of the European Consumer Centre Services (ECCS)

BUSINESS ENERGY AND INDUSTRIAL STRATEGY

This public procurement record has 1 release in its history.

Award

31 Jul 2019 at 13:40

Award Notice
Summary of the contracting process

The Business Energy and Industrial Strategy (BEIS) has awarded a contract titled "Delivery of the European Consumer Centre Services (ECCS)" to the Chartered Trading Standards Institute (CTSI). This contract, valued at £148,360.50, is classified under general public services and is a continuation of services from July 1, 2019, to December 31, 2020. It was awarded following a direct procurement method via a single tender action due to specific conditions outlined in the UK Public Contract Regulations. The tender process concluded on May 17, 2019, prior to the contract award on May 20, 2019, and is aimed at improving consumer advice services across the UK and Europe.

This tender presents a significant opportunity for businesses involved in consumer services, particularly those with expertise in providing cross-border consumer advice. Companies with a strong background in consumer rights legislation and multilingual support would be well-suited to engage with BEIS for future contracts. The continuation of these services by CTSI indicates a reliable partnership, meaning that businesses aiming to enhance or complement existing consumer service delivery in the UK and European markets may find advantageous prospects for collaboration or competition.

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Notice Information

Notice Title

Delivery of the European Consumer Centre Services (ECCS)

Notice Description

BEIS has awarded a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email. It is provided in accordance with the Services Directive 2006/123/EC. The contract covers the cost of running the service only. The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought. Additional information: The appointment is made under Regulation 32 (2) (b) (ii) and (iii) of the UK's Public Contract Regulations 2015. The ECCS is currently delivered by CTSI. CTSI has the necessary personnel, equipment and experience already in place. The same team also currently deliver the European Consumer Centre, a larger consumer advice service. It is impractical to deliver the ODR contact point in isolation from the ECC and is also reliant on the skills held by CTSI personnel. Given the short contract period; strong interdependency with the European Consumer Centre; the low value of the contract; the low number of people needed to deliver the service; and the advisor training time required, continuation of delivery by the incumbent is the only realistic option for this period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-efd8114d-b66a-41f8-aa1d-da1bec91bd4c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e0b24607-1575-4d58-a0e2-5dc62226a193
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75110000 - General public services

Notice Value(s)

Tender Value
£148,360 £100K-£500K
Lots Value
Not specified
Awards Value
£148,360 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20196 years ago
Submission Deadline
17 May 2019Expired
Future Notice Date
Not specified
Award Date
19 May 20196 years ago
Contract Period
30 Jun 2019 - 31 Dec 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BUSINESS ENERGY AND INDUSTRIAL STRATEGY
Contact Name
Andrew Meldrum
Contact Email
andrew.meldrum@beis.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0ET
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERED TRADING STANDARDS INSTITUTE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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