Award

Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms (Smartnumbers)

MCA - MARITIME AND COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Award

24 Apr 2025 at 15:13

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency (MCA) has completed a procurement process for a managed service of their existing Smartnumbers system, crucial for business continuity. The procurement, conducted under a framework agreement, pertains to IT services covering consulting, software development, and support. The total contract value is £202,716. The contract, directly awarded to British Telecommunications Public Limited Company, will last from 23rd October 2024 to 23rd October 2027. The services will be provided across various locations, including the UK and British Overseas Territories. The award stage of this contract was published on 24th April 2025.

This contract presents opportunities for businesses specialising in managed IT services, particularly those with expertise in telephony infrastructure and support systems. Despite the direct award under a selective procurement method, the nature of such government contracts highlights the value of establishing framework agreements, thereby opening future possibilities for similar contracts. Large-scale businesses with experience in IT service provision to public sector entities are best suited for such opportunities, facilitating business expansion through long-term government contracts.

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Notice Information

Notice Title

Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms (Smartnumbers)

Notice Description

3-year managed service for the installed Smartnumbers system, required for this further period for technical business continuity reasons. Direct award under Network Services 3.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2518e5d7-6685-4c34-89d3-fdfbb1d98e02
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£202,716 £100K-£500K
Lots Value
Not specified
Awards Value
£202,716 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Apr 202510 months ago
Submission Deadline
26 Jun 2024Expired
Future Notice Date
Not specified
Award Date
22 Oct 20241 years ago
Contract Period
22 Oct 2024 - 23 Oct 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MCA - MARITIME AND COASTGUARD AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS PUBLIC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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