Tender

Systems Partner to Develop a Customer Relationship Management Application

EU SUPPLY LIMITED

This public procurement record has 3 releases in its history.

TenderAmendment

28 Sep 2023 at 13:02

Tender Notice
TenderAmendment

25 Sep 2023 at 15:29

Tender Notice
Tender

21 Sep 2023 at 16:15

Tender Notice
Summary of the contracting process

The West Yorkshire Combined Authority has initiated a tender for the procurement of a Systems Partner to Develop a Customer Relationship Management Application. This IT services tender falls under the main procurement category of services and is at the planning stage. The deadline for tender submission is October 26, 2023, with the contract period set to start on December 5, 2023, and end on May 5, 2028. The procurement method is specified as Other - other, and the delivery address is located in Yorkshire and the Humber, United Kingdom.

This opportunity can benefit businesses in the IT services sector, particularly those involved in consulting, software development, and Internet support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are suitable for this tender. With a focus on customer relationship management, data integration, and reporting tools, businesses with expertise in these areas would be well-suited to compete for this contract and facilitate the Combined Authority's goals.

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Notice Information

Notice Title

Systems Partner to Develop a Customer Relationship Management Application

Notice Description

This tender is a republication of 48112 - MCA Digital Customer Relationship Management. The primary objectives of the new system are to: * Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity. * Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI). * The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information. * Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications. * Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information. * Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates. * Be able to securely collect, store and report on equality monitoring information. * Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f1681247-43dc-40af-9ae3-5b845ab60707
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/78ba2225-e392-4ca0-bd59-e5ce7a10ee75
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Other - other
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Sep 20232 years ago
Submission Deadline
26 Oct 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 Dec 2023 - 5 May 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EU SUPPLY LIMITED
Additional Buyers

WEST YORKSHIRE COMBINED AUTHORITY

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 2DE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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