Award

Isle of Wight Independent Health Complaints Advocacy Service

ISLE OF WIGHT COUNCIL

This public procurement record has 2 releases in its history.

Award

24 Mar 2022 at 11:59

Award Notice
Tender

29 Sep 2021 at 15:03

Tender Notice
Summary of the contracting process

The Isle of Wight Council is currently undertaking a tender for the Isle of Wight Independent Health Complaints Advocacy Service. This procurement, classified under social work and health services, is intended to empower individuals through health complaints procedures, with the contract set to begin on 1st April 2022 and run until 31st March 2027. The total contract value is £225,000, with the tender period closing on 2nd November 2021. The process follows an open procurement method, which allows any qualified suppliers to submit their bids for review by the authority.

This tender presents a significant opportunity for businesses that specialise in advocacy, health services, or social work, particularly those that are experienced in supporting clients through complex complaints processes related to healthcare. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, given their capability to provide tailored support to individuals navigating the complaints system. By securing this contract, successful bidders can expand their operations and establish a long-term presence in the healthcare advocacy sector on the Isle of Wight.

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Notice Information

Notice Title

Isle of Wight Independent Health Complaints Advocacy Service

Notice Description

The Isle of Wight Council ("the Authority") invites Tenders from suitably qualified suppliers ("Potential Suppliers") for the provision of the Isle of Wight Independent Health Complaints Advocacy Service. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. The Isle of Wight Council is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman. Additional information: Any term listed in this notice, is the full term including any potential extensions. Any values listed are whole life contract values.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f206c5c4-b909-4a2e-84df-6ba89a255077
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d35c1fd9-ad35-48c8-9c9c-27d3b1d854ff
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£225,000 £100K-£500K
Lots Value
Not specified
Awards Value
£191,150 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Mar 20223 years ago
Submission Deadline
2 Nov 2021Expired
Future Notice Date
Not specified
Award Date
10 Jan 20224 years ago
Contract Period
31 Mar 2022 - 31 Mar 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ISLE OF WIGHT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
PO30 1UD
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ34 Isle of Wight
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Isle of Wight
Electoral Ward
Newport Central
Westminster Constituency
Isle of Wight West

Supplier Information

Number of Suppliers
1
Supplier Name

SWAN ADVOCACY NETWORK

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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