Award

Provision of ITSM Solution

COMPETITION AND MARKETS AUTHORITY

This public procurement record has 1 release in its history.

Award

31 Jan 2025 at 10:58

Award Notice
Summary of the contracting process

The Competition and Markets Authority (CMA) has completed the procurement process for the provision of an IT Service Management (ITSM) solution, as described in the contract titled "Provision of ITSM Solution". This procurement falls under the industry category of IT software packages (CPV: 48517000) and is intended for delivery to London, with the postal code E14 4QZ. The procurement method was selective, utilizing a call-off from a framework agreement. The tender process concluded on 19th December 2024, and the contract is set to begin on 1st March 2025 and end on 28th February 2026. The key contact for this procurement is Rowan Chapman, reachable at rowan.chapman@cma.gov.uk.

This tender presents significant growth opportunities for businesses specialising in IT software solutions, particularly those capable of providing comprehensive ITSM services. The contract value amounts to £48,266.36 GBP, making it a substantial opportunity for firms of varying scales, though specifically suitable for small and medium-sized enterprises (SMEs). The awarded supplier, TOPDESK UK LIMITED, a large-scale enterprise, exemplifies the level of expertise and service quality expected. Businesses with a strong background in IT service management and a reliable delivery record are well-positioned to compete for similar future opportunities within the public sector.

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Notice Information

Notice Title

Provision of ITSM Solution

Notice Description

Provision of an ITSM solution for the CMA

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f2244996-4009-4976-8850-da832a1788e7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/48f72d9b-57f6-4f86-80a3-883f809d2d47
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£48,266 Under £100K
Lots Value
Not specified
Awards Value
£48,266 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jan 20251 years ago
Submission Deadline
19 Dec 2024Expired
Future Notice Date
Not specified
Award Date
30 Jan 20251 years ago
Contract Period
1 Mar 2025 - 28 Feb 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COMPETITION AND MARKETS AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1B 4AD
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Bloomsbury
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

TOPDESK

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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