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Warden Call Services

Livv Housing Group

This public procurement record has 1 release in its history.

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13 Oct 2026 at 15:26

Award Notice
Summary of the contracting process

Livv Housing Group procured warden call and telehealth services, classified as telephone-answering services. The requirement was for its housing operations in the North West of England. The service category and framework lot indicate a focus on warden call and telehealth provision; no further service specification is described.

The procurement is complete and was awarded to EFT Systems Ltd. Livv Housing Group made a direct award as a call-off from the Building Safety and Compliance Framework, under the Fusion21 framework. The award was made on 17 February 2026, at a value of £168,000. The contract period runs from 1 March 2026 to 28 February 2029, with two options to extend for 12 months each. The procurement was conducted through a framework set up under the Public Contracts Regulations 2015. Small and medium-sized enterprises were considered suitable. The supplier selected was EFT Systems Ltd.

This award shows demand from Livv Housing Group for warden call and telehealth services through a framework call-off, and that an SME supplier was selected. For a comparable requirement, a credible competitor would need to demonstrate the ability to provide the relevant warden call and telehealth services and to compete through the applicable framework route. The contract’s multi-year term, including extension options, indicates a requirement for sustained service delivery rather than a one-off supply. Suppliers with relevant operational capacity and experience in delivering these services to a housing provider would be well placed to demonstrate fit when this requirement is next considered.

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Notice Information

Notice Title

Warden Call Services

Notice Description

Livv Housing Group completed a direct award via Building Safety and Compliance Framework - Lot 11 - Warden Call & Tele-health of Fusion 21 Framework. The contract is for 1 year with a 2 options to extend by a further 12-months, (1+1+1). This process was conducted via a Framework set up under PCR 2015. Contracts Finder requires a closing date and time, this has been populated as 02/02/2026 at 12pm

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/43640c5b-fa8a-42f5-800d-704c3d1f7192
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£168,000 £100K-£500K
Lots Value
Not specified
Awards Value
£168,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Feb 20268 months ago
Contract Period
1 Mar 2026 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Livv Housing Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESCOT
Postcode
L34 1PJ
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
Knowsley
Electoral Ward
St Michaels
Westminster Constituency
Knowsley

Supplier Information

Number of Suppliers
1
Supplier Name

EFT Systems Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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