Tender

Customer Relationship Management Services

LONDON LEGACY DEVELOPMENT CORPORATION

This public procurement record has 1 release in its history.

Tender

25 Nov 2024 at 20:15

Tender Notice
Summary of the contracting process

The London Legacy Development Corporation (LLDC) has initiated a tender process for the provision of Customer Relationship Management (CRM) services. This tender seeks a strategic CRM marketing agency to deliver a comprehensive CRM solution for the Queen Elizabeth Olympic Park, London Stadium, and SHIFT. The procurement falls under the industry category of business services, covering law, marketing, consulting, recruitment, printing, and security. The tender is at the 'active' stage and utilises an open procedure procurement method. The deadline for submission is 18th December 2024, with the contract period set to start on 19th January 2025 and end on 21st November 2029. The project is based in London, United Kingdom, with an estimated total spend of £450,000.

This tender provides a significant opportunity for businesses specialising in CRM solutions to secure a long-term partnership with a high-profile client. Small and medium enterprises (SMEs) are particularly encouraged to apply, highlighting LLDC's commitment to supporting a diverse range of suppliers. The successful bidder will have the opportunity to enhance their portfolio by providing a scalable CRM solution capable of integrating with multiple data sources, thus potentially driving further business and revenue growth through increased exposure and reputation enhancement. This contract, which also benefits the Greater London Authority (GLA) Group, represents a major opportunity for CRM and marketing agencies looking to expand their operations within a prominent urban setting.

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Notice Information

Notice Title

Customer Relationship Management Services

Notice Description

London Legacy Development Corporation (LLDC) require a strategic CRM marketing agency to deliver a CRM solution for Queen Elizabeth Olympic Park (QEOP), London Stadium (LS) and SHIFT to deliver a B2C and B2B CRM Solution which will empower conversations with Park partners and prospects to drive revenue. This contract will be let also for the benefit of GLA Group. Our new CRM solution must have the ability to ingest data from multiple sources and add new data feeds as we expand the Park-wide CRM solution. The estimated total spend (including any ad-hoc provisions) is PS450k for the duration of: up to 6 months mobilisation period, 4 years plus additional 2 years (on 1+1 basis subject to authority's discretion).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f25731e6-dccb-4411-bd23-317e99d79f3d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bdeacdd0-a704-4576-91f9-4ea3d969e836
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£450,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Nov 20241 years ago
Submission Deadline
18 Dec 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Jan 2025 - 21 Nov 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON LEGACY DEVELOPMENT CORPORATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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