Award

Contract for the provision of IBCA Digital Service Management Tooling

CABINET OFFICE

This public procurement record has 1 release in its history.

Award

22 Dec 2025 at 11:16

Summary of the contracting process

The Cabinet Office has completed a procurement process for the provision of a Digital Service Management Tooling for the Infected Blood Compensation Authority (IBCA). The contract, under industry category 'IT services: consulting, software development, Internet and support', was awarded to Freshworks Inc. The procurement was conducted using a selective method, specifically a call-off from a framework agreement. The contract, valued at £279,081, spans from 15th December 2025 to 14th December 2028. This procurement was located in England, with delivery to postal code NE98 1XY. The tender process concluded with the award stage, with the award notice published on 22nd December 2025.

Businesses operating in the IT services sector, especially those with experience in providing comprehensive service management tools, could find growth opportunities in similar public procurement tenders. The selective procurement method suggests that suppliers with pre-existing framework agreements have a distinct advantage in competing for such contracts. Large-scale organisations, similar to Freshworks Inc., could potentially secure lucrative government contracts, thereby expanding their service delivery within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Contract for the provision of IBCA Digital Service Management Tooling

Notice Description

Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa71bc60-668c-40b8-89b7-a0af4d23f059
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£279,081 £100K-£500K
Lots Value
Not specified
Awards Value
£279,081 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Dec 20252 months ago
Submission Deadline
17 Nov 2025Expired
Future Notice Date
Not specified
Award Date
14 Dec 20252 months ago
Contract Period
15 Dec 2025 - 14 Dec 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AS
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9-2025-12-22T11:16:38Z",
    "date": "2025-12-22T11:16:38Z",
    "ocid": "ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Infected Blood Compensation Authority (IBCA) /P11660",
        "title": "Contract for the provision of IBCA Digital Service Management Tooling",
        "description": "Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NE98 1XY"
                    }
                ]
            }
        ],
        "value": {
            "amount": 279081,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-11-17T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-12-15T00:00:00Z",
            "endDate": "2028-12-14T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/3A4AmUm4",
            "name": "Cabinet Office",
            "identifier": {
                "legalName": "Cabinet Office",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/3A4AmUm4"
            },
            "address": {
                "streetAddress": "70 Whitehall",
                "locality": "LONDON",
                "postalCode": "SW1A2AS",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Natasha Sibal",
                "email": "natasha.sibal@cabinetoffice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-331218825",
            "name": "Freshworks Inc.",
            "identifier": {
                "legalName": "Freshworks Inc.",
                "scheme": "GB-COH",
                "id": "331218825"
            },
            "address": {
                "streetAddress": "2950 S. Delaware Street, Suite 201, San Mateo, CA 94403"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/3A4AmUm4",
        "name": "Cabinet Office"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9-1",
            "status": "active",
            "date": "2025-12-14T00:00:00Z",
            "datePublished": "2025-12-22T11:16:38Z",
            "value": {
                "amount": 279081,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-331218825",
                    "name": "Freshworks Inc."
                }
            ],
            "contractPeriod": {
                "startDate": "2025-12-15T00:00:00Z",
                "endDate": "2028-12-14T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/aa71bc60-668c-40b8-89b7-a0af4d23f059",
                    "datePublished": "2025-12-22T11:16:38Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/8c540115-a13a-4384-8da6-3635a9919aa4",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}