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CA18282 - Provision of 111-2 Service

Avon and Wiltshire Mental Health Partnership NHS trust

This public procurement record has 2 releases in its history.

TenderAmendment

29 Sep 2026 at 15:51

Tender Notice
Planning

28 Jul 2026 at 14:51

Market Engagement Notice
Summary of the contracting process

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call-handling element of the NHS 111 mental health crisis response service (111 Option 2). The service covers adults and children and young people experiencing a mental health crisis. The provider will manage access, triage and calls; the Trust retains clinical assessments and decisions. Delivery must form an integrated service with NHS urgent and emergency care, crisis services, community mental health teams, hospitals, ambulance services, primary care and voluntary-sector partners. The service is intended to connect people selecting the mental health option on NHS 111 to a dedicated response. The Trust is based in Bath; the delivery locations listed include Bath and a broad range of UK and other territories.

The buyer invited offers through an open procedure under the Provider Selection Regime. This is a tender-stage procurement. The stated submission deadline was 2 November 2026 at 12:00 UTC. The contract period is 1 April 2027 to 31 March 2030. The estimated value is £4.05 million. The procurement is presented as a single service requirement, without separate lots. No evaluation criteria or supplier eligibility requirements are set out in the published procurement description. The requirement is described as covering call handling, access, triage and call management for both adult and under-18 pathways, while clinical assessment and decision-making remain with the Trust.

This opportunity suits providers experienced in operating mental health crisis call-handling services, including access, triage and call management for both adults and children and young people. Suppliers need the operational capacity to provide a dedicated response service around the clock and to work closely with NHS and voluntary-sector partners across urgent and emergency care, crisis, community mental health, hospital, ambulance and primary-care pathways. The delivery model requires collaboration at strategic and operational leadership levels, while respecting each partner’s governance, professional standards and specialist responsibilities. Small and medium-sized enterprises are identified as suitable. The service provider will not take on clinical assessments or clinical decisions, which remain the Trust’s responsibility.

How relevant is this notice?

Notice Information

Notice Title

CA18282 - Provision of 111-2 Service

Notice Description

This opportunity is being run under the Provider Selection Regime (PSR) regulations. The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP is seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA18282. Not registered: Visit https://suppliers.multiquote.com then register and quote CA18282 as the reason for registration. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA18282. Not registered: Visit https://suppliers.multiquote.com then register and quote CA18282 as the reason for registration. Any queries please contact MultiQuote on 020 3920 8054.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ca0f8769-db53-4f40-bcef-581178e3cb2c
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£4,050,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Avon and Wiltshire Mental Health Partnership NHS trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BATH
Postcode
BA1 3QE
Postcode Area
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
Bath and North East Somerset
Electoral Ward
Newbridge
Westminster Constituency
Bath

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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