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CA18282 - Provision of 111-2 Service

AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST

This public procurement record has 1 release in its history.

Planning

28 Jul 2026 at 13:51

Market Engagement Notice
Summary of the contracting process

The Avon and Wiltshire Mental Health Partnership NHS Trust is currently in the planning stage of a procurement process titled "Provision of 111-2 Service". This initiative aims to establish a specialist all-age mental health response via the 111 service, as part of NHS England's Long Term Plan. The procurement is classified under health services and seeks to engage potential providers capable of delivering an integrated model for the NHS 111 Mental Health Crisis Response Service. The service targets locations across the UK, British Overseas Territories, Channel Islands, and beyond, with a total estimated contract value of GBP 4,500,000. The current engagement milestone is set to conclude by 28th October 2026, as they aim to complete the call handling aspect of the 111 pathway while retaining clinical responsibilities internally.

This tender presents significant growth opportunities for businesses specializing in health services, especially those experienced in crisis management and call handling within mental health frameworks. Companies capable of operating within a collaborative matrix management model would be well-suited to compete in this procurement. Those who can ensure high-quality service delivery through strategic and operational partnerships can expect robust opportunities, given the demand for integrated and responsive mental health crisis services. Engaging in this tender could position businesses favourably within the broader urgent and emergency care frameworks as partners in a nationally prioritised health initiative. Interested parties are encouraged to participate in the early engagement phase to understand opportunities and address potential barriers.

How relevant is this notice?

Notice Information

Notice Title

CA18282 - Provision of 111-2 Service

Notice Description

The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP will shortly be seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. AWP are seeking to understand what interest there might be from providers and the barriers that may exist in providing these services. All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content. Interested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA18282. Not registered: Visit https://suppliers.multiquote.com then register and quote CA18282 as the reason for registration. Any queries please contact MultiQuote on 020 3920 8054.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f3ca5216-4338-47f1-9806-cd2ebd5b158d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ca0f8769-db53-4f40-bcef-581178e3cb2c
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
28 Oct 20263 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AVON AND WILTSHIRE MENTAL HEALTH PARTNERSHIP NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BATH
Postcode
BA1 3QE
Post Town
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
Bath and North East Somerset
Electoral Ward
Newbridge
Westminster Constituency
Bath

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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