Award

1272 Provision of Customer Experience Resource

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

This public procurement record has 1 release in its history.

Award

05 Nov 2021 at 11:58

Summary of the contracting process

The contracting process involves the Department of Health and Social Care (T&T) procuring a service titled "1272 Provision of Customer Experience Resource" through a selective tender method. The procurement is classified under the CPV code 79400000, which relates to business and management consultancy and related services. The contract, valued at £490,200, has a delivery address in London (SW1H 0EU) and covers a contract period from 1st April 2021 to 31st May 2021. The award of the contract was confirmed on 12th July 2021, with an award notice published on 5th November 2021.

This contract presents significant opportunities for large consultancy firms specialising in customer experience and managerial consultancy services. Companies equipped with expertise in design and product delivery will find themselves well-placed to compete in similar tenders, particularly those that have experience working with public sector clients. The procurement method employed indicates streamlined processes, ideal for businesses seeking to expand their engagements within the public procurement framework.

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Notice Title

1272 Provision of Customer Experience Resource

Notice Description

Provision of Customer Experience Resource, key personnel within the DDAT specialism across design and product delivery.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f53cc6b9-751c-452a-b3a2-fa213b592af9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/08c12b62-e728-43e8-9ab5-9bfb742820d4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£490,200 £100K-£500K
Lots Value
Not specified
Awards Value
£490,200 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Nov 20214 years ago
Submission Deadline
31 Mar 2021Expired
Future Notice Date
Not specified
Award Date
11 Jul 20214 years ago
Contract Period
31 Mar 2021 - 31 May 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ERNST & YOUNG

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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