Award

MHCLG ServiceNow Platform Management & Continued Service Improvement

MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT

This public procurement record has 1 release in its history.

Award

06 Dec 2024 at 10:28

Award Notice
Summary of the contracting process

The Ministry of Housing, Communities and Local Government (MHCLG) has awarded a contract for the management and continued service improvement of the ServiceNow platform. This procurement, under the CPV code 72000000 for IT services, involves the design and implementation of the ServiceNow Enterprise Service Management suite. The contract, with a value of £4,500,000 GBP, was awarded through a call-off from a framework agreement using a selective procurement method. The contract period spans from 8th November 2024 to 7th November 2026. The services will be delivered within the United Kingdom.

This tender presents substantial opportunities for businesses in IT services, particularly those specialising in consulting, software development, and Internet support. Small and medium-sized enterprises (SMEs) are well-suited to compete for similar future opportunities, considering the focus on agile and iterative optimisation of cloud-based applications. Companies that can provide robust digital transformation services and ensure ongoing compliance and platform updates would find this tender beneficial for business growth.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

MHCLG ServiceNow Platform Management & Continued Service Improvement

Notice Description

This contract has already been awarded and is being published for transparency purposes. The Buyer is going through a digital transformation programme, which will introduce new services and develop existing ones delivered on a cloud platform, in an agile way. Automation is a priority and ServiceNow is one of the tools that will help deliver that capability. The Buyer also needs to ensure compliance and continuity for the platform, by ensuring that ServiceNow remains patched and up to date. To continue to deliver a product that meets the needs of the Buyer, it is entering into this Call-Off Contract work to enable an agile, iterative way to optimise the Buyer's approach and develop ServiceNow aligning visions and priorities. The Supplier shall provide services focussed on the design and implementation of the ServiceNow Enterprise Service Management suite of applications. This contract was signed under the companies previous trading name Unifii Limited.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ff5d94ce-3288-4db6-a7a9-5ab9ed7f376a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£303,380 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20241 years ago
Submission Deadline
30 Oct 2024Expired
Future Notice Date
Not specified
Award Date
7 Nov 20241 years ago
Contract Period
8 Nov 2024 - 7 Nov 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

INETUM DIGITAL SERVICES

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab-2024-12-06T10:28:42Z",
    "date": "2024-12-06T10:28:42Z",
    "ocid": "ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CPD4128061",
        "title": "MHCLG ServiceNow Platform Management & Continued Service Improvement",
        "description": "This contract has already been awarded and is being published for transparency purposes. The Buyer is going through a digital transformation programme, which will introduce new services and develop existing ones delivered on a cloud platform, in an agile way. Automation is a priority and ServiceNow is one of the tools that will help deliver that capability. The Buyer also needs to ensure compliance and continuity for the platform, by ensuring that ServiceNow remains patched and up to date. To continue to deliver a product that meets the needs of the Buyer, it is entering into this Call-Off Contract work to enable an agile, iterative way to optimise the Buyer's approach and develop ServiceNow aligning visions and priorities. The Supplier shall provide services focussed on the design and implementation of the ServiceNow Enterprise Service Management suite of applications. This contract was signed under the companies previous trading name Unifii Limited.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 303380,
            "currency": "GBP"
        },
        "value": {
            "amount": 4500000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-10-30T08:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-11-08T00:00:00Z",
            "endDate": "2026-11-07T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CkD254kv",
            "name": "Ministry of Housing, Communities and Local Government",
            "identifier": {
                "legalName": "Ministry of Housing, Communities and Local Government",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/CkD254kv"
            },
            "address": {
                "streetAddress": "Fry Building, 2 Marsham Street",
                "locality": "London",
                "postalCode": "SW1P 4DF",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "commercial@communities.gov.uk",
                "telephone": "03034440000"
            },
            "details": {
                "url": "http://gov.uk/MHCLG"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-07206707",
            "name": "Inetum Digital Services UK Limited",
            "identifier": {
                "legalName": "Inetum Digital Services UK Limited",
                "scheme": "GB-COH",
                "id": "07206707"
            },
            "address": {
                "streetAddress": "1 Poultry, London, England, EC2R 8EJ"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CkD254kv",
        "name": "Ministry of Housing, Communities and Local Government"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-f5506fb4-7e6c-4f3f-9f9c-5cd4f8fe7eab-1",
            "status": "active",
            "date": "2024-11-07T00:00:00Z",
            "datePublished": "2024-12-06T10:28:42Z",
            "value": {
                "amount": 303380,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-07206707",
                    "name": "Inetum Digital Services UK Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-11-08T00:00:00Z",
                "endDate": "2026-11-07T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/ff5d94ce-3288-4db6-a7a9-5ab9ed7f376a",
                    "datePublished": "2024-12-06T10:28:42Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "description": "Redacted version of signed contract",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/6ce2a598-a53f-4dd7-90c0-fb997ebe1a74",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}