Notice Information
Notice Title
Service Owner Management and Governance of the Contact Centre as a Service (CcaaS) contract
Notice Description
Defining the service owner role for the Contact Centre as a Service (CcaaS) contract and developing a blueprint for collaborative ways of working
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/917b1e70-3d79-4f5c-89c2-6eb41296e7ea
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79411000 - General management consultancy services
Notice Value(s)
- Tender Value
- £99,112 Under £100K
- Lots Value
- Not specified
- Awards Value
- £99,112 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Jan 20242 years ago
- Submission Deadline
- 5 Jan 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 8 Jan 20242 years ago
- Contract Period
- 9 Jan 2024 - 28 Mar 2024 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEFRA
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1P 4DF
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/917b1e70-3d79-4f5c-89c2-6eb41296e7ea
11th January 2024 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef7458d5-c46f-425d-b501-3e8b6829e36f
DPEL Service Owner for Contact Centre as a Service 1.0 - Final_Redacted
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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