Award

Case & Enquiry Management solution - AWARD

BOURNEMOUTH UNIVERSITY

This public procurement record has 1 release in its history.

Award

13 Aug 2024 at 10:40

Award Notice
Summary of the contracting process

Bournemouth University has awarded a contract for a Case & Enquiry Management solution. This contract, valued at £1,000,000, falls under the Customer Relation Management software package industry category, with additional classifications in educational and communication software. The procurement process followed an open procedure and has been awarded to Symplicity Corporation. The contract will span from 15th April 2024 to 14th April 2034. Key dates include the tender period ending on 30th January 2024 and the award date on 28th June 2024. The services will be utilised across a broad geographical area including the UK, European territories, and globally.

This tender provides major opportunities for businesses specialising in CRM software, industry-specific software, and communication solutions. It can significantly benefit companies looking to expand their footprint in the educational sector, particularly those offering secure, user-friendly solutions focused on student wellbeing. Small and medium enterprises (SMEs) could find this award particularly beneficial, as Bournemouth University has explicitly stated suitability for such organisations.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Case & Enquiry Management solution - AWARD

Notice Description

Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cb1ad67f-9bcf-4e7f-806a-4be9e6a2666d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48190000 - Educational software package

48445000 - Customer Relation Management software package

48510000 - Communication software package

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20241 years ago
Submission Deadline
30 Jan 2024Expired
Future Notice Date
Not specified
Award Date
27 Jun 20241 years ago
Contract Period
14 Apr 2024 - 14 Apr 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BOURNEMOUTH UNIVERSITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOURNEMOUTH
Postcode
BH1 3NA
Post Town
Bournemouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
Not specified
Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Bournemouth Central
Westminster Constituency
Bournemouth West

Supplier Information

Number of Suppliers
1
Supplier Name

SYMPLICITY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1-2024-08-13T11:40:10+01:00",
    "date": "2024-08-13T11:40:10+01:00",
    "ocid": "ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-157-373-IT/PD/191 - AWARD",
        "title": "Case & Enquiry Management solution - AWARD",
        "description": "Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48445000",
            "description": "Customer Relation Management software package"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48100000",
                "description": "Industry specific software package"
            },
            {
                "scheme": "CPV",
                "id": "48000000",
                "description": "Software package and information systems"
            },
            {
                "scheme": "CPV",
                "id": "48510000",
                "description": "Communication software package"
            },
            {
                "scheme": "CPV",
                "id": "48190000",
                "description": "Educational software package"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "BH1 3NA"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 0.01,
            "currency": "GBP"
        },
        "value": {
            "amount": 1000000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2024-01-30T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-04-15T01:00:00+01:00",
            "endDate": "2034-04-14T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-CFS-249430",
            "name": "Bournemouth University",
            "identifier": {
                "legalName": "Bournemouth University"
            },
            "address": {
                "streetAddress": "2nd Floor, Studland House, 12 Christchurch Road",
                "locality": "Bournemouth",
                "postalCode": "BH1 3NA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Pauline Dean",
                "email": "pdean@bournemouth.ac.uk",
                "telephone": "01202 962260"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-292285",
            "name": "Symplicity Corporation",
            "identifier": {
                "legalName": "Symplicity Corporation"
            },
            "address": {
                "streetAddress": "3003 Washington Blvd, Suite 900, Arlington, Virginia, United States, 22201"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-249430",
        "name": "Bournemouth University"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1-1",
            "status": "active",
            "date": "2024-06-28T00:00:00+01:00",
            "datePublished": "2024-08-13T11:40:09+01:00",
            "value": {
                "amount": 0,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-292285",
                    "name": "Symplicity Corporation"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-04-15T00:00:00+01:00",
                "endDate": "2034-04-14T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/cb1ad67f-9bcf-4e7f-806a-4be9e6a2666d",
                    "datePublished": "2024-08-13T11:40:09+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}