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Provision of Payment Gateway Services

Driver & Vehicle Licensing Agency

This public procurement record has 3 releases in its history.

AwardUpdate

14 Oct 2026 at 12:37

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AwardUpdate

14 Oct 2026 at 11:47

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Award

27 Jun 2022 at 10:18

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Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA) buys payment gateway services for its online and telephone channels. The gateway processes payments for services including vehicle licensing, personalised registrations, driving licence applications and penalty payments. Delivery is associated with DVLA’s operations in Swansea, Wales. The requirement covers payment processing and the exploration and adoption of payment methods and technologies that benefit customers during the contract. Examples identified include digital wallets for mobile transactions, such as Apple Pay and Android Pay, and open banking transactions. This is a financial services requirement focused on enabling customers to pay DVLA for a broad range of public services through digital and telephone channels.

The procurement is complete and the contract was awarded to Barclays Bank PLC. The award date was 31 May 2022, and the contract period runs from 31 May 2022 to 31 May 2027. Two one-year extension options were exercised on 18 December 2024, changing the contract end date to 31 May 2027. The awarded value is £3.1 million. The competition used an open procedure; the original tender submission deadline was 21 April 2021. The data identifies Barclays as the successful bidder and names Adyen UK, Checkout.com, Stripe, Judo Pay and Worldpay among unsuccessful bidders. No award evaluation criteria are reported.

For a supplier considering similar future work with DVLA, this award demonstrates demand for a payment gateway able to serve multiple high-use public services across online and telephone channels. DVLA reported around 28 million payment transactions annually at the time of the procurement, with volumes expected to rise as digital services and uptake increased. Credible competitors would therefore need the operational capacity to handle substantial transaction volumes and growth, alongside the ability to support established payment processing and introduce customer-beneficial methods as technology evolves. The requirement specifically highlights mobile digital wallets, including Apple Pay and Android Pay, and open banking transactions. Barclays’ selection shows that a bank competed successfully, while the unsuccessful bidders included specialist payment providers; the opportunity is relevant to providers with comparable payment-gateway capability and scale.

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Notice Information

Notice Title

Provision of Payment Gateway Services

Notice Description

Awarded Contract: Provision of Payment Gateway Services PS/20/48. This service will be used for DVLA's online and telephony channels for services including, but not limited to, Electronic Vehicle Licensing, Personalised Registrations, Driving Licence applications and Penalty Payments. DVLA services total circa 28 million payment transactions per year currently. This is expected to increase in the future as new digital services are introduced and digital uptake increases. DVLA are keen to ensure that new payment methods and technologies are explored and used where these are of benefit to customers throughout the life of the contract, including but not limited to support for digital wallet transactions including mobile transactions (e.g. Apple Pay, Android Pay and open banking transactions). ***Contract contains 2 x 1 years extension options which were enacted 18/12/2024, the contract end date has been changed to 31/05/2027.***

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f779d297-34a2-498b-9eb4-45a67ef0d956
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8f6f26b5-f618-49ed-847e-b8dffc34d8f7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£3,100,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,100,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 May 20224 years ago
Contract Period
31 May 2022 - 31 May 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Driver & Vehicle Licensing Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

Barclays Bank PLC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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