Award

High Intensity User Service (North Lincolnshire)

NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

AwardUpdate

16 Oct 2025 at 12:09

Award Notice
Award

24 Mar 2025 at 10:35

Award Notice
Summary of the contracting process

The procurement process for the "High Intensity User Service (North Lincolnshire)" was initiated by the NHS Humber and North Yorkshire Integrated Care Board. This tender aims to manage and coordinate high-intensity users of the local Emergency Department at Scunthorpe General Hospital in North Lincolnshire, ultimately reducing the strain on GP practices and 999 call services. The procurement, classified under guidance services, was conducted through a single tender action below the threshold. The awarded contract, valued at £156,362, covers the period from 1st April 2025 to 30th September 2026, with services to be delivered in the Yorkshire and the Humber region.

This tender provides significant opportunities for businesses, particularly those with expertise in multi-agency coordination, healthcare management, and volunteer sector integration, to develop their presence in the public healthcare sector. The inclusion of small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) underlines the initiative's openness to smaller and socially-minded organisations. Businesses that excel in providing structured support services to complex patient groups will find this contract highly aligned with their growth and strategic objectives. The procurement method encourages tailored solutions and innovation in delivering healthcare support services.

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Notice Information

Notice Title

High Intensity User Service (North Lincolnshire)

Notice Description

The service will provide effective management, co-ordination and signposting of High Intensity Users of the local Emergency Department (ED) at Scunthorpe General Hospital (North Lincolnshire). The service will reduce the activity High Intensity Users have on GP Practices and will establish, utilise and coordinate multi-agency and existing professional services to negotiate a reduction in 999 calls. The service aims to demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls which otherwise would have attended ED and result in an admission. The service will safely manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f787ea90-4c70-4bfd-9117-18c43958c17f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/820dde21-7a2a-41cc-ac20-115ac8281a5f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312310 - Guidance services

Notice Value(s)

Tender Value
£156,362 £100K-£500K
Lots Value
Not specified
Awards Value
£156,362 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20254 months ago
Submission Deadline
22 Jan 2025Expired
Future Notice Date
Not specified
Award Date
4 Feb 20251 years ago
Contract Period
31 Mar 2025 - 30 Sep 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD
Additional Buyers

NHS HUMBER & NORTH YORKSHIRE ICB

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILLERBY
Postcode
HU10 6DT
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE12 East Riding of Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
East Riding of Yorkshire
Electoral Ward
Willerby and Kirk Ella
Westminster Constituency
Kingston upon Hull West and Haltemprice

Supplier Information

Number of Suppliers
1
Supplier Name

THE BRITISH RED CROSS SOCIETY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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