Tender

Provision of Customer Contact & Business Services

LONDON BOROUGH OF BEXLEY

This public procurement record has 1 release in its history.

Tender

11 Dec 2016 at 12:18

Tender Notice
Summary of the contracting process

The London Borough of Bexley is seeking bids for the "Provision of Customer Contact & Business Services," which includes in-house customer support and business assistance. This tender is currently in the active stage and has a core contract value of £16,684,000, with the potential for optional services such as emergency out-of-hours contact. The contract is expected to begin on 1st April 2017 and will run until 31st March 2022. Deliveries are required within the London region, and the status of this procurement notice was published on 11th December 2016.

This contract presents significant opportunities for businesses specialising in customer service solutions, telecommunications, and related business services. Enterprises capable of delivering face-to-face, telephone, email, and online support would be particularly well-suited to compete in this tender. Additionally, firms providing flexible staffing solutions that can accommodate emergency services may find this procurement process advantageous for growth, especially within the public sector framework.

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Notice Information

Notice Title

Provision of Customer Contact & Business Services

Notice Description

Customer contact service for the Council currently provided in-house by the contact centre. This includes face-to-face, telephone, email & online contact. Business support service currently provided in-house by the centralised Business Support Service hubs. This is the core service element of the contract with a potential value of PS20.600m. Optional bids are sought for Emergency out of hours service, currently provided under contract by a third party. This includes telephone and email contact. Customer contact for Revenues & Benefits, currently provided by a third party. This includes face-to-face, telephone and online contact . Additionally the contract value shown allows for additional services to be added to the core service and for the arrangement to be extended to our health and shared service partners but managed by Bexley. Only the core element of contract value shown for the potential duration of the contract is guaranteed.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f72d343f-9d78-43d8-ab14-28e625224b6f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£16,684,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Dec 20169 years ago
Submission Deadline
7 Dec 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2017 - 31 Mar 2022 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF BEXLEY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BEXLEYHEATH
Postcode
DA6 7AT
Post Town
Dartford
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI51 Bexley and Greenwich
Delivery Location
TLI London
Local Authority
Bexley
Electoral Ward
Bexleyheath
Westminster Constituency
Bexleyheath and Crayford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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