Award

DDaT25298 - Licences For IT Service Management Platform

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

26 Sep 2025 at 15:25

Summary of the contracting process

The UK Shared Business Services Limited, located in Swindon, has successfully completed the procurement process titled "DDaT25298 - Licences For IT Service Management Platform" within the software package and information systems industry category. The procurement followed a selective method as a call-off from the G Cloud 14 framework agreement. The award was officially published on 26th September 2025 following the tender end date on 17th September 2025. The contract period spans from 28th September 2025 to 27th September 2026, with an award value of £10,800. The software licences are to be delivered to the address with the postal code SN2 1FL.

This award notice presents growth opportunities particularly for Small and Medium Enterprises (SMEs) specialising in IT service management solutions. The procurement was won by Freshworks Inc., indicating that similar businesses could benefit by participating in future opportunities of this nature. Such contracts provide SMEs with a stable engagement for a year-long period, enabling them to plan their operations efficiently within the IT services sector. The use of a framework agreement underscores the importance of being part of such consortia, and businesses specialising in software and related services should consider positioning themselves in frameworks to capture similar opportunities.

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Notice Title

DDaT25298 - Licences For IT Service Management Platform

Notice Description

***Please note this is an award notice, not a call for competition*** UK Shared Business Services (UK SBS) had a requirement for the supply of IT Service Management Platform Licences. This Call Off contract has been sourced via a longlist shortlist exercise on the G Cloud 14 framework (RM1557.14)

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e6f668ea-b3c1-4b38-866c-41635b3e4924
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£10,800 Under £100K
Lots Value
Not specified
Awards Value
£10,800 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Sep 20255 months ago
Submission Deadline
17 Sep 2025Expired
Future Notice Date
Not specified
Award Date
17 Sep 20255 months ago
Contract Period
27 Sep 2025 - 27 Sep 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified

Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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