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Customer Service Training

The Crown Estate

This public procurement record has 1 release in its history.

Award

09 Sep 2025 at 14:25

Award Notice
Summary of the contracting process

The procurement process titled "Customer Service Training" was conducted by The Crown Estate, a prominent public organisation headquartered in London, England. This contract falls under the industry category of training services (CPV code: 80500000) and was executed via a direct procurement method, specifically a single tender action below the threshold. The tender process has now been completed, with the award stage having taken place on 30th June 2025. The contract period runs from 1st July 2025 to 31st December 2025, with services delivered within the United Kingdom. The total contract value is £78,725.

This tender offers business growth opportunities for small and medium-sized enterprises (SMEs) that specialise in training services. SMEs with expertise in delivering customer service training would find this contract particularly relevant, as the procurement method implies a preference for focused and potentially more agile suppliers. Tribe CX Limited, an SME based in London, has been selected as the supplier, exemplifying the potential success for businesses prepared to meet the buyer's specific service needs. The direct contract award might suggest future opportunities for SMEs to engage with The Crown Estate in similar service areas.

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Notice Information

Notice Title

Customer Service Training

Notice Description

Customer Service Training

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f71ab859-d3e5-4246-a5c8-e73327302d9b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80500000 - Training services

Notice Value(s)

Tender Value
£78,725 Under £100K
Lots Value
Not specified
Awards Value
£78,725 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20251 years ago
Contract Period
1 Jul 2025 - 31 Dec 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Crown Estate
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1Y 4AH
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Tribe CX Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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