Tender

Complaint Investigation Service

LGSS

This public procurement record has 2 releases in its history.

TenderCancellation

21 Nov 2018 at 09:29

Tender Notice
Tender

16 Nov 2018 at 13:26

Tender Notice
Summary of the contracting process

The Cambridgeshire County Council, through its subsidiary LGSS, is seeking a fully managed Complaint Investigation Service as part of the statutory children's social care procedures. The procurement process is currently at the Tender stage, with the tender period closing on 30 November 2018. This service relates to the Health and Social Work Services industry category and will require delivery within the East of England. The contract is scheduled to commence on 14 December 2018 and will last for one year, ending on 13 December 2019.

This tender presents a significant opportunity for businesses specializing in health and social care services, particularly those which provide qualified investigating officers and independent personnel. Suitable candidates must demonstrate robust experience in complaint management and compliance with social care procedures. Small to medium-sized enterprises (SMEs) would be particularly well-positioned to compete, as the procurement has been identified as suitable for them, encouraging local participation in this essential service.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Complaint Investigation Service

Notice Description

Management and co-ordination of investigating officers and independent persons to fulfil the independent element of local authority stage 2 complaints investigated under statutory children's social care procedures. The children act 1989, representations procedure (England) regulations 2006. Additional information: Cambridgeshire County Council Children's Services are looking to appoint a fully managed complaints investigation service, utilising a network of fully qualified investigating officers and independent persons ready to undertake complaint investigations. The successful service, will need to ensure that all IO's and IP's are suitably qualified social care professionals that are fully vetted and provided with comprehensive guidance, support and secure work management systems to enable them to undertake their professional roles. The service should also provide quality supervision and performance monitoring of all work undertaken and be fully compliant with relevant policies and procedures to ensure its services are delivered safely and securely.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/701e2a7f-ff41-4e93-acb5-865529af22f5
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Nov 20187 years ago
Submission Deadline
30 Nov 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Dec 2018 - 13 Dec 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LGSS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBRIDGE
Postcode
CB3 0AP
Post Town
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
Cambridge
Electoral Ward
Castle
Westminster Constituency
Cambridge

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446-2018-11-21T09:29:25Z",
    "date": "2018-11-21T09:29:25Z",
    "ocid": "ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Statutory stage 2 complaint investigations",
        "title": "Complaint Investigation Service",
        "description": "Management and co-ordination of investigating officers and independent persons to fulfil the independent element of local authority stage 2 complaints investigated under statutory children's social care procedures. The children act 1989, representations procedure (England) regulations 2006. Additional information: Cambridgeshire County Council Children's Services are looking to appoint a fully managed complaints investigation service, utilising a network of fully qualified investigating officers and independent persons ready to undertake complaint investigations. The successful service, will need to ensure that all IO's and IP's are suitably qualified social care professionals that are fully vetted and provided with comprehensive guidance, support and secure work management systems to enable them to undertake their professional roles. The service should also provide quality supervision and performance monitoring of all work undertaken and be fully compliant with relevant policies and procedures to ensure its services are delivered safely and securely.",
        "datePublished": "2018-11-16T13:26:58Z",
        "status": "cancelled",
        "classification": {
            "scheme": "CPV",
            "id": "85000000",
            "description": "Health and social work services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2018-11-30T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2018-12-14T00:00:00Z",
            "endDate": "2019-12-13T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/d6662008-407d-4c12-b918-dbbf6403b668",
                "datePublished": "2018-11-16T13:26:58Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/701e2a7f-ff41-4e93-acb5-865529af22f5",
                "datePublished": "2018-11-21T09:29:25Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/uYmt5456",
            "name": "LGSS",
            "identifier": {
                "legalName": "LGSS",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/uYmt5456"
            },
            "address": {
                "streetAddress": "Shire Hall",
                "locality": "CAMBRIDGE",
                "postalCode": "CB3 0AP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Jo Shickell",
                "email": "Jo.Shickell@cambridgeshire.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/uYmt5456",
        "name": "LGSS"
    }
}