Planning

DMRC DEXA Servicing & Maintenance Request for Information

MINISTRY OF DEFENCE

This public procurement record has 1 release in its history.

Planning

20 Jul 2022 at 15:24

Market Engagement Notice
Summary of the contracting process

The Ministry of Defence is currently in the planning stage for the "DMRC DEXA Servicing & Maintenance Request for Information," aimed at securing servicing and warranty for Dual Energy X-ray Absorption (DEXA) equipment at the Defence Medical Rehabilitation Centre (DMRC) located in Loughborough, England. This tender is classified under the industry category of repair and maintenance services of X-ray equipment, with a key engagement deadline set for 28th July 2022. Interested parties are invited to respond to this Request for Information (RFI) to help the Authority understand the market capabilities for this three-year requirement.

This procurement opportunity is well-suited for small and medium-sized enterprises (SMEs) specialising in medical equipment maintenance and warranty services. Companies that can provide comprehensive servicing solutions, including prompt on-site support and operator training, will find this tender advantageous for expanding their market reach. The emphasis on reliability and ongoing communication with the contracting authority also highlights the potential for long-lasting partnerships in the healthcare equipment servicing sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

DMRC DEXA Servicing & Maintenance Request for Information

Notice Description

The MOD are looking to understand the understand the market for the requirement below: This Request for Information (RFI) seeks information relating to the provision of servicing, maintenance and warranty of the Dual Energy X-ray Absorption (DEXA) equipment at the Defence Medical Rehabilitation Centre (DMRC). The DEXA requires servicing and warranty in the event of a fault. The DEXA is used on a weekly basis for clinical scanning, and a daily basis to undertake patient focus assessments or data collection for research projects. Without the correct servicing and warranty, the equipment would be unsafe for use. Therefore, to maintain and optimise the radiation outputs and the clinical/research output, ongoing servicing and warranty is required. REQUIREMENT The requirement is for 3 years of servicing/warranty as per the key user requirements below: - Two six-monthly service visits to be undertaken within 10 working days of the due date. - All parts (including the x-ray tank), labour and travel guaranteed over the period of cover. - Free collection of faulty equipment (not inclusive of Hard drives) and return of fixed items. Faulty equipment is to be removed and reinstalled by the Contractor within 5 working days of the reported fault. - Software maintenance releases and upgrades, to be provided to the Authority within 10 working days of release for installation on the computer (changes to software cannot be undertaken remotely as the computers are not connected to a network or internet). If unable to provide the Authority with the upgrade an onsite installation by the Contractor will be required, date to be agreed with the Authority. - Unlimited phone, email and tech support, during working hours (08.00 - 18.00 hrs, Monday to Friday) for equipment faults. Initial diagnosis of faults on site within 1 working day, faults requiring addition parts to be resolved within 5 working days for the report date. - At least 2 onsite-training operator sessions per annum as required by the Authority. - Unlimited phone and email application support, during working hours (08.00 -18.00hrs, Monday to Friday). Initial response to training specialists within 1 working day. The Authority shall require the servicing to be undertaken at: DMRC Stanford Hall Stanford on Soar Loughborough LE12 5BL The Contractor shall ensure that the system is functioning safely and meets the manufacturer's requirements for the stated piece of equipment. RESPONSE GUIDANCE This Request for Information (RFI) has been issued in order to better understand the market. The Authority is inviting interested parties to provide details on their capacity and capability in this field. If you wish to engage with the Authority regarding this RFI, please email emma.harper103@mod.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f863b14e-8880-48e4-a98c-51ab7ffdaa9f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/68ab5201-eadc-4936-b563-9cb4a051efbb
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50421200 - Repair and maintenance services of X-ray equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20223 years ago
Submission Deadline
Not specified
Future Notice Date
28 Jul 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF DEFENCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LOUGHBOROUGH
Postcode
LE12 5QW
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
TLF East Midlands (England)
Local Authority
Rushcliffe
Electoral Ward
Soar Valley
Westminster Constituency
Rushcliffe

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f863b14e-8880-48e4-a98c-51ab7ffdaa9f-2022-07-20T16:24:03+01:00",
    "date": "2022-07-20T16:24:03+01:00",
    "ocid": "ocds-b5fd17-f863b14e-8880-48e4-a98c-51ab7ffdaa9f",
    "language": "en",
    "initiationType": "tender",
    "title": "DMRC DEXA Servicing & Maintenance Request for Information",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2022-07-28T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/68ab5201-eadc-4936-b563-9cb4a051efbb",
                "datePublished": "2022-07-20T16:24:03+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "tender_311986/1089811",
        "title": "DMRC DEXA Servicing & Maintenance Request for Information",
        "description": "The MOD are looking to understand the understand the market for the requirement below: This Request for Information (RFI) seeks information relating to the provision of servicing, maintenance and warranty of the Dual Energy X-ray Absorption (DEXA) equipment at the Defence Medical Rehabilitation Centre (DMRC). The DEXA requires servicing and warranty in the event of a fault. The DEXA is used on a weekly basis for clinical scanning, and a daily basis to undertake patient focus assessments or data collection for research projects. Without the correct servicing and warranty, the equipment would be unsafe for use. Therefore, to maintain and optimise the radiation outputs and the clinical/research output, ongoing servicing and warranty is required. REQUIREMENT The requirement is for 3 years of servicing/warranty as per the key user requirements below: - Two six-monthly service visits to be undertaken within 10 working days of the due date. - All parts (including the x-ray tank), labour and travel guaranteed over the period of cover. - Free collection of faulty equipment (not inclusive of Hard drives) and return of fixed items. Faulty equipment is to be removed and reinstalled by the Contractor within 5 working days of the reported fault. - Software maintenance releases and upgrades, to be provided to the Authority within 10 working days of release for installation on the computer (changes to software cannot be undertaken remotely as the computers are not connected to a network or internet). If unable to provide the Authority with the upgrade an onsite installation by the Contractor will be required, date to be agreed with the Authority. - Unlimited phone, email and tech support, during working hours (08.00 - 18.00 hrs, Monday to Friday) for equipment faults. Initial diagnosis of faults on site within 1 working day, faults requiring addition parts to be resolved within 5 working days for the report date. - At least 2 onsite-training operator sessions per annum as required by the Authority. - Unlimited phone and email application support, during working hours (08.00 -18.00hrs, Monday to Friday). Initial response to training specialists within 1 working day. The Authority shall require the servicing to be undertaken at: DMRC Stanford Hall Stanford on Soar Loughborough LE12 5BL The Contractor shall ensure that the system is functioning safely and meets the manufacturer's requirements for the stated piece of equipment. RESPONSE GUIDANCE This Request for Information (RFI) has been issued in order to better understand the market. The Authority is inviting interested parties to provide details on their capacity and capability in this field. If you wish to engage with the Authority regarding this RFI, please email emma.harper103@mod.gov.uk",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "50421200",
            "description": "Repair and maintenance services of X-ray equipment"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-CFS-213721",
            "name": "Ministry of Defence",
            "identifier": {
                "legalName": "Ministry of Defence"
            },
            "address": {
                "streetAddress": "Defence Medical Rehabilitation Centre, Stanford Hall, Stanford On Soar,",
                "locality": "Loughborough",
                "postalCode": "LE12 5QW",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "emma.harper103@mod.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-213721",
        "name": "Ministry of Defence"
    }
}