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8x8 VOIP Licences

Surrey and Borders Partnership NHS FT

This public procurement record has 1 release in its history.

Award

29 Jul 2026 at 09:20

Award Notice
Summary of the contracting process

Surrey and Borders Partnership NHS Foundation Trust procured 8x8 desktop telephony licences as a managed software and communications service. The requirement is for an eight-by-eight VoIP telephony solution, with the licence management software package classification CPV 48218000. It supports the Trust’s enterprise information and communications technology needs and is intended to provide desktop telephony across its operations. Delivery is associated with the Trust’s headquarters at Mole Business Park in Leatherhead, Surrey, and the wider United Kingdom. The procurement is a one-year renewal intended to maintain the existing telephony service while the Trust reviews alternative solutions. This is a specialist digital technology requirement rather than a general telecommunications installation or construction project.

The procurement has been awarded and the tender is complete. Surrey and Borders Partnership NHS Foundation Trust used a selective call-off procedure under the HealthTrust Europe LLP Enterprise Level Information Communication Technology Digital Technology Solutions 2023 framework, also known as ComIT 3. The contract was awarded to INSIGHT DIRECT (UK) LTD on 17 July 2026 for £95,427.84, including the stated currency of GBP. The contract period runs from 27 June 2026 to 26 June 2027. The tender submission deadline was 22 June 2026 at 12:00 BST. The published requirement describes a one-year renewal only, allowing time to review alternative solutions. The award is active and covers the full stated telephony licence requirement.

This award demonstrates established NHS demand for enterprise 8x8 VoIP desktop telephony licences and for suppliers able to provide them through a recognised public-sector ICT framework. Competitors would need direct capability in 8x8 licensing, licence administration, desktop telephony support and continuity of service during a transition or renewal. Credibility would also depend on understanding NHS operational requirements, procurement through framework call-offs and the governance expected by an NHS foundation trust. A suitable supplier should be able to manage an organisation-wide digital telephony estate, maintain reliable user access, handle account or licence changes and support the buyer while it assesses alternative communications platforms. Larger ICT resellers or managed service providers with framework access, vendor relationships and public-sector delivery experience are especially well placed.

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Notice Information

Notice Title

8x8 VOIP Licences

Notice Description

8x8 desktop telephony. 1 year renewal only to allow time to review alternative solutions Framework HealthTrust Europe Additional information: Call-Off Contract under the HealthTrust Europe LLP Framework Agreement for the Enterprise Level Information Communication Technology (ICT) Digital Technology Solutions 2023 (ComIT 3 - Complete IT 3) (reference number: 2023/S 000-007857)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f90f5b37-9881-4ccc-bfc3-7d5301e48199
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/875a9d3a-a22a-40b7-bf6a-91ebc7ea3eb1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48218000 - License management software package

Notice Value(s)

Tender Value
£95,427 Under £100K
Lots Value
Not specified
Awards Value
£95,427 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jul 20262 months ago
Contract Period
27 Jun 2026 - 26 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey and Borders Partnership NHS FT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEATHERHEAD
Postcode
KT22 7AD
Postcode Area
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Mole Valley
Electoral Ward
Leatherhead North
Westminster Constituency
Epsom and Ewell

Supplier Information

Number of Suppliers
1
Supplier Name

Insight Direct (UK) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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