Award

Contract for the provision of contact centre services

DEPARTMENT FOR INTERNATIONAL TRADE

This public procurement record has 6 releases in its history.

AwardUpdate

01 Feb 2022 at 11:13

AwardUpdate

23 Nov 2021 at 14:32

AwardUpdate

19 Nov 2021 at 15:49

AwardUpdate

19 Nov 2021 at 15:44

AwardUpdate

19 Nov 2021 at 15:41

Award

30 Sep 2021 at 16:01

Summary of the contracting process

The Department for International Trade has completed a procurement process for a contract valued at £8,000,000 for the provision of contact centre services under the postal and telecommunications services category. This contract, which began on 26 August 2021 and concluded on 31 March 2022, was awarded to HGS UK Ltd. following a selective procurement method, specifically a call-off from a framework agreement. The procurement stage has reached completion, with the tender period ending on 16 August 2021.

This contract presents significant opportunities for large-scale service providers in the telecommunications sector, particularly those with expertise in contact centre operations. Companies that can demonstrate a robust capability in managing customer interactions and providing high-quality service delivery would be particularly well-suited to compete in future tenders of a similar nature. Engaging with the Department for International Trade may further offer insights into upcoming opportunities in public sector contracting.

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Notice Title

Contract for the provision of contact centre services

Notice Description

Contract for the provision of contact centre services

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£8,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£8,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20224 years ago
Submission Deadline
16 Aug 2021Expired
Future Notice Date
Not specified
Award Date
16 Sep 20214 years ago
Contract Period
25 Aug 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR INTERNATIONAL TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BL
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HGS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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