Award

Freshservice IT Service Management (ITSM) Tool

SUSSEX COMMUNITY NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

31 May 2023 at 07:36

Award Notice
Summary of the contracting process

The Sussex Community NHS Foundation Trust, located in Brighton, United Kingdom, recently awarded a contract for the procurement of the "Freshservice IT Service Management (ITSM) Tool" to Freshworks Inc. The procurement process used a selective method, calling off from a framework agreement. The contract value amounts to GBP 270,720 with a contract period starting on April 11, 2023, and ending on April 10, 2026.

This opportunity can be particularly attractive to businesses in the IT services sector, specifically those offering consulting, software development, Internet, and support services. Companies with experience in providing IT management tools and solutions may find this tender suitable for their expertise and capabilities, enabling them to compete for and potentially secure contracts in the healthcare sector within the Sussex region.

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Notice Information

Notice Title

Freshservice IT Service Management (ITSM) Tool

Notice Description

Freshservice IT Service Management (ITSM) Tool

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5bd61f1-be6e-44a7-b8a5-9ff318c21127
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£207,720 £100K-£500K
Lots Value
Not specified
Awards Value
£270,720 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 May 20232 years ago
Submission Deadline
10 Apr 2023Expired
Future Notice Date
Not specified
Award Date
10 Apr 20232 years ago
Contract Period
10 Apr 2023 - 10 Apr 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SUSSEX COMMUNITY NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIGHTON
Postcode
BN2 3EW
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ21 Brighton and Hove
Delivery Location
Not specified
Local Authority
Brighton and Hove
Electoral Ward
Hanover & Elm Grove
Westminster Constituency
Brighton Kemptown and Peacehaven

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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