Tender

Student Care Line

UNIVERSITY OF SALFORD(THE)

This public procurement record has 1 release in its history.

Tender

22 Sep 2020 at 16:20

Tender Notice
Summary of the contracting process

The University of Salford is currently seeking a provider for its "Student Care Line" services, classified under counselling services within the public sector. This procurement process is in the Tender stage and is set to conclude on 6th October 2020. The total value of the contract is £100,000 and the services will commence on 1st November 2020, lasting until 31st October 2022. Located in Salford, England (M5 4WT), this open procurement offers a transparent opportunity for interested parties to engage with an educational institution.

This tender presents a valuable opportunity for businesses specializing in emotional and mental health support, particularly those providing 24/7 counselling services staffed by qualified professionals. Small and medium-sized enterprises (SMEs) that possess relevant experience in trauma-informed care and have the necessary insurance and risk management procedures in place would be well-positioned to compete for this contract. Businesses capable of delivering robust and secure counselling solutions are encouraged to explore this tender to expand their client portfolio within the education sector.

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Notice Information

Notice Title

Student Care Line

Notice Description

The University of Salford is seeking a provider for the student care line services. A) Main Requirements 1. The provider is covered by appropriate insurance for the type of work being undertaken and has arrangements in place to continue this coverage, for the relevant period when legal action may be undertaken, if they should cease trading or offering this type of service - and this is all robust as regards the contracting and sub-contracting organisations. 2. This will be a 24/7/365 service. 3. Providing access to emotional/mental wellbeing support for up to an hour at a time. 4. Staffed by qualified counsellors who are either already BACP accredited or close to achieving their accreditation. All counsellors who staff the line must have a minimum of 300 hours supervised counselling practice. 5. The counsellors will be experienced and trained in handling trauma. 6. Service has clearly stated risk-management procedures which are satisfactory to the University. 7. In the event that a student discloses information which indicates that one of the following risks is present: * The caller presents a risk to others * The caller discloses abuse concerning a child or vulnerable adult * The caller presents a risk to their own life and a safety plan cannot be agreed Then as well as managing the risk appropriately, the service provider will also send an email to the University of Salford Counselling & Wellbeing team (wellbeing@salford.ac.uk) to advise them of the risk that was presented. This will be seen by the Counselling & Wellbeing on the next working day and will be to provide additional follow up support to the student or other staff students impacted, and is not part of immediate risk management or emergency response to such incidents. 8. In order to enable Point 7, the service will collect sufficient information about the student (e.g. name and roll number) to enable this. NB: Unless students disclose one of the stated risks, then the fact they have called the service will remain anonymous..... Please go to our InTend Portal for full tender documentation. Additional information: Please send all correspondence to our InTend Portal: https://in-tendhost.co.uk/salford/aspx/Home

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6daea192-15a9-4210-bbf9-80b789a134d4
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312320 - Counselling services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 20205 years ago
Submission Deadline
6 Oct 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2020 - 31 Oct 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF SALFORD(THE)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M5 4WT
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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