Tender

The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System

NHS SHARED BUSINESS SERVICES

This public procurement record has 2 releases in its history.

TenderAmendment

31 Oct 2021 at 21:53

Tender Notice
Tender

16 Sep 2021 at 20:58

Tender Notice
Summary of the contracting process

The NHS Shared Business Services is conducting a tender for the provision of Integrated Urgent Care Services, aimed at supporting the South West London Integrated Care System. The contract is expected to run for three years from June 2022 to May 2025, with the potential for up to two one-year extensions, depending on national restrictions by NHS England or the Department of Health. The total maximum value for this contract, which includes possible extensions, is £81,872,366. Interested parties should submit their bids by the deadline of 12:00 on 12 November 2021. This procurement, classified under health and social work services, utilizes an open procedure, making it accessible for various suppliers.

This tender presents significant opportunities for businesses focused on health services, especially those capable of delivering urgent care solutions within the specified timeframe and requirements. Small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprise (VCSE) organisations will find themselves well-suited to compete, particularly those with experience in integrated care or telehealth services. The comprehensive nature of the services encompasses call centre operations, clinical assessments, and both face-to-face and home visit capabilities, providing avenues for innovative service delivery and collaboration within the health sector.

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Notice Information

Notice Title

The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System

Notice Description

The purpose of this Invitation to Tender (ITT) is to provide Bidders with sufficient information to enable them to compile a comprehensive Bid that meets the requirements for the Procurement for the provision of Integrated Urgent Care Services. The Contract to be offered to the successful Bidder at the end of this Procurement will be for a duration of 3 years, which is intended to run from June 2022 until May 2025 with the possibility of two extensions of up to 1 year each (two years in total), subject to any restrictions placed nationally by NHS England or the Department of Health. As advertised, the anticipated, maximum total contract value (including any potential extensions) is PS81,872,366. The Contracting Authority is offering a contract to the successful Bidder to provide the Service to the whole of South West London. The Service will comprise of five parts: i. LAS Call Service (not in scope, covering*lines, dental, pharmacy, *5call-back and Cat 3 & 4 validation); ii. NHS 111 Call Centre for core symptomatic patients (with exclusions above) iii. Clinical Assessment Service iv. Face to Face site visits outside of core general practice (CGP) hours; and v. Home visits outside of core general practice (CGP) hours. The aim of the Service is to provide the entry point for patients needing urgent care support. It will mean patients will access unscheduled care through the NHS 111 telephony service, or NHS 111 Online and, following appropriate clinical support over the telephone delivered by the Clinical Assessment Service (CAS), they receive a complete episode of care concluding with either: advice, a prescription or an appointment for further assessment or treatment. Where a patient needs face-to-face services outside of core General Practice hours, the Integrated Urgent Care Clinical Service will book an appointment for the patient or schedule a visit to their home in line with agreed protocols and patient need. Wherever possible, patients, who need further care not offered by the Integrated Urgent Care Clinical Service, should have appointments made for them in services appropriate to their need. Full details of the Service are provided within the Service Specification (see 'Service Specification and Contract' within ITT Document 2). The Contracting Authority has published all tender documents on the EU-Supply portal, as per the link below. Interested Suppliers are requested to visit the portal, search for the opportunity (ID: 46086) and review the documents contained therein. EU-Supply account registration is FREE. The EU-Supply portal (http://nhsbs.eu-supply.com) will be used to communicate with interested providers throughout the procurement process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f9c3343b-c6e5-4f21-971b-677155bf9704
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9b468906-5d0e-49e8-a180-fe9d5d0f0ea2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Oct 20214 years ago
Submission Deadline
12 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2022 - 31 May 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SHARED BUSINESS SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M50 2UW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLI London
Local Authority
Salford
Electoral Ward
Quays
Westminster Constituency
Salford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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