Award

SC220249 - Customer Feedback System

KENT COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

13 Sep 2022 at 17:24

Award Notice
Summary of the contracting process

The Kent County Council has awarded a contract for the Customer Feedback System (iCasework) under the G-Cloud 12 Framework Agreement to Civica UK Limited. The contract, titled SC220249 - Customer Feedback System, falls under the services category with a total value of £80,000. The procurement method used was an open procedure, and the tender period ended on 14th August 2022. The contract period is from 1st October 2022 to 30th September 2024.

This contract presents a business opportunity for companies providing software package and information systems in England, United Kingdom. Kent County Council acted as the buying organisation for this procurement process. Businesses interested in providing services related to customer feedback systems would find this tender suitable for competition. The contract's award date was 24th August 2022, and the contact person for further enquiries at Kent County Council is June Diplock.

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Notice Information

Notice Title

SC220249 - Customer Feedback System

Notice Description

Customer Feedback System (iCasework) - G-Cloud 12 Framework Agreement (RM1557.12).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f9ffc639-58b1-4fc5-9f69-9545b06d2431
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/74f99fd3-bcf8-428c-ae2f-6298b14c815d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
£80,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Sep 20223 years ago
Submission Deadline
14 Aug 2022Expired
Future Notice Date
Not specified
Award Date
23 Aug 20223 years ago
Contract Period
30 Sep 2022 - 30 Sep 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KENT COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME14 1XQ
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Maidstone
Electoral Ward
Penenden Heath
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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