Notice Information
Notice Title
Arcus Answer Automated FAQ Response
Notice Description
* Use of Artificial Intelligence to respond to inbound call questions automatically * Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) * Reliably deliver consistent messages * Provide near real time reporting dashboard * Be quickly implemented using an Agile approach * Give BEIS instant visibility of questions the chatbot is unable to answer * Provide a fast & responsive user experience * Include creation of a dashboard with agreed Management Information (MI) Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/eaa9e876-2a12-4f20-a493-ea294b53e117
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £95,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £95,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 Nov 20196 years ago
- Submission Deadline
- 20 Sep 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 26 Sep 20196 years ago
- Contract Period
- 30 Sep 2019 - 31 Mar 2020 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BUSINESS ENERGY AND INDUSTRIAL STRATEGY
- Contact Name
- Chris Mulvee
- Contact Email
- christopher.mulvee@beis.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 0ET
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/eaa9e876-2a12-4f20-a493-ea294b53e117
25th November 2019 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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