Award

Health Research Authority (HRA) Service Delivery Manager

HEALTH RESEARCH AUTHORITY

This public procurement record has 2 releases in its history.

AwardUpdate

23 Mar 2022 at 14:26

Award Notice
Award

23 Mar 2022 at 14:18

Award Notice
Summary of the contracting process

The Health Research Authority (HRA) has awarded a contract for the position of Service Delivery Manager, focusing on the delivery of strategic outcomes for its operational digital systems portfolio. The procurement process was conducted under a selective method via a call-off from a framework agreement, and the service is expected to support both .NET and PEGA applications. The total contract value is £68,750, with the contract period commencing on 17th January 2022 and concluding on 4th July 2022. The contracting authority is located in London, England, and it's essential for interested parties to note that the tender period ended on 14th December 2021.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT service management and consultancy. Companies that have expertise in developing and managing IT systems, particularly those that can liaise effectively with stakeholders and implement service improvement strategies, would be well-positioned to pursue similar contracts. The focus on technology in the healthcare sector suggests a growing demand for innovative solutions, making it an ideal avenue for businesses aiming to expand in this industry.

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Notice Information

Notice Title

Health Research Authority (HRA) Service Delivery Manager

Notice Description

Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside suppliers). Additionally, separate service desks support each platform. - Procurement of ITSM - Production of Incident Management (IM) Processes - Liaison with Internal and External Stakeholders - Production of Service Introduction Processes - Set strategies for service delivery that support the strategic needs of the HRA. - Creation of Service Delivery Improvement Plan - Manage the implementation of the ITSM

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fab382ee-f334-4ade-b1db-bdf6299120df
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0b864bc1-0b6c-438c-b0f6-59424424dd34
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£71,875 Under £100K
Lots Value
Not specified
Awards Value
£71,875 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Mar 20223 years ago
Submission Deadline
14 Dec 2021Expired
Future Notice Date
Not specified
Award Date
16 Jan 20224 years ago
Contract Period
17 Jan 2022 - 4 Jul 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEALTH RESEARCH AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

METHODS BUSINESS AND DIGITAL TECHNOLOGY

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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