Award

CRM System

NEW COLLEGE DURHAM

This public procurement record has 1 release in its history.

Award

14 Aug 2024 at 12:14

Summary of the contracting process

New College Durham has completed the procurement process for a Customer Relationship Management (CRM) System under CPV classification 48445000. The procurement, conducted through a call-off from a framework agreement, was overseen by the CPC framework but initially received no responses. Consequently, the college approached several companies directly. The contract, awarded to GROFAR LTD, spans from 1 August 2024 to 31 July 2029, with a contract value of £2,979,000. This initiative aims to provide robust CRM software solutions and is focused on the services sector. The main buying organisation, New College Durham, is situated in Durham, DH1 5ES, and the procurement process has reached the award stage, with the award date being 1 August 2024.

This tender presents significant business growth opportunities, particularly for SMEs involved in the development and provision of CRM software packages. The procurement underpins collaboration with New College Durham, opening avenues for lasting business relationships and substantial contract value. Companies specialising in CRM solutions, especially those adept at competitive tendering and framework agreements, will find this procurement well-suited to their capabilities. The focus on small and medium-sized enterprises underscores the college's commitment to engaging a diverse range of suppliers.

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Notice Title

CRM System

Notice Description

New College Durham issued a Tender via the CPC framework but no responses were received. The College approached several companies for CRM options.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fabc8bb1-a20d-4c51-aab7-15e03c52fc3f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3b70017c-fb27-45e5-a847-8e328d6e9e28
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£29,790 Under £100K
Lots Value
Not specified
Awards Value
£2,979,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20241 years ago
Submission Deadline
7 May 2024Expired
Future Notice Date
Not specified
Award Date
31 Jul 20241 years ago
Contract Period
31 Jul 2024 - 31 Jul 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NEW COLLEGE DURHAM
Contact Name
Craig Long
Contact Email
craig.long@newdur.ac.uk
Contact Phone
01913754014

Buyer Location

Locality
DURHAM
Postcode
DH1 5ES
Post Town
Durham
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
Not specified

Local Authority
County Durham
Electoral Ward
Framwellgate and Newton Hall
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

GROFAR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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