Notice Information
Notice Title
119 Testing Call Centre Set-Up and Support
Notice Description
A supplier is required to set up and govern the COVID-19 call centre operation for testing and migrate the service to the Teleperformance call centre of over 2000 agents so it can act as the single place of contact for any COVID-19 testing query.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/60f2ca13-3929-48b7-bae2-8abec4b0191a
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £590,767 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £590,767 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Dec 20205 years ago
- Submission Deadline
- 26 Apr 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 27 Sep 20205 years ago
- Contract Period
- 26 Apr 2020 - 31 Oct 2020 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT OF HEALTH AND SOCIAL CARE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 0EU
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/60f2ca13-3929-48b7-bae2-8abec4b0191a
11th December 2020 - Awarded contract notice on Contracts Finder -
https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kEnd/qTEtOcCOJvm5gtuKF1zOSYx5x2DBPxn.k5KcxrFtSWo
BJSS RM1557.11-G-Cloud-11-Call-off-contract-word-docx-22 (002) - V3 - Commercial changes signed_Redacted
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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