Tender

SCW - Care Navigation Service Telephony System

NHS SOUTH WEST COMMISSIONING SUPPORT

This public procurement record has 1 release in its history.

Tender

29 May 2019 at 11:09

Tender Notice
Summary of the contracting process

The NHS South West Commissioning Support is currently seeking tenders for the "Care Navigation Service Telephony System," which falls under the "IP telephone services" category. This procurement process is at the tender stage, with submissions due by 14th June 2019. The project is based in Bridgwater, England, and the total contract value is approximately £39,600. The service aims to implement a resilient cloud-based telephony solution to enhance service delivery, beginning on 8th July 2019 and continuing until 7th July 2021.

This tender presents an excellent opportunity for businesses specialising in telephony services, particularly those offering cloud-based solutions. Small and medium-sized enterprises (SMEs) could be well-suited to participate, given the supplier's requirement for 2nd and 3rd line support. Successful bidders will be able to demonstrate scalability, adaptability, and a capacity to provide robust customer service to align with the needs of the NHS's Care Navigation Service.

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Notice Information

Notice Title

SCW - Care Navigation Service Telephony System

Notice Description

The Care Navigation Service (CNS) a part of South Central West Commissioning Support Unit (SCW) operating out of Mallard Court, Bridgwater delivers service user information and pathway direction for E-referral and Patient Transport Services via a Call Centre type service. It is recognised that the current 3rd party provided call centre telephony solution at Mallard Court is no longer fit for purpose to meet the needs of the CNS service in terms of resilience, capacity, capability, speed to market and scalability. In addition to the CNS call centre the service also supports the rest of the facility with standard telephony. The CNS service has recently been awarded a new contract that requires additional capacity as of 1st July 2019 and therefore require the current provision to be replaced. This requirement is to transition over to a new fit for purpose resilient cloud UK hosted telephony service that is flexible, scalable and future proof. All the key functions and configuration of the current system will need to be replicated to the new system. The requirement is for a service that is 2nd and 3rd line supported by the supplier with 1st line (including Moves add and Changes) being delivered via the SCW Service Desk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fb458d8d-7fa8-4e78-8af0-48e193dc83b6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/27646059-6669-49e3-b786-801d81a38cac
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64215000 - IP telephone services

Notice Value(s)

Tender Value
£39,600 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 May 20196 years ago
Submission Deadline
14 Jun 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Jul 2019 - 7 Jul 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH WEST COMMISSIONING SUPPORT
Contact Name
Louise Amos
Contact Email
scwcsu.justaskprocurement@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
BRISTOL
Postcode
BS1 3NX
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Central
Westminster Constituency
Bristol Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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