Tender

Home Group - Customer Insight Framework (2017)

HOME GROUP

This public procurement record has 1 release in its history.

Tender

19 Dec 2017 at 09:12

Tender Notice
Summary of the contracting process

The public procurement process involves Home Group, which is seeking to establish a Customer Insight Framework encompassing customer satisfaction tracking and qualitative research. This tender, classified under research and development consultancy services, specifically within the market research services industry, is located in the North East, England. The procurement is currently in the active tender stage, with a submission deadline set for 13th February 2018. The total value of the contract ranges from £600,000 to £800,000, employing a restricted procedure as the procurement method.

This opportunity presents significant potential for growth, particularly for businesses specialising in market research, customer satisfaction surveys, and UX research. Companies that can demonstrate expertise in quantitative and qualitative research methodologies, as well as those capable of providing tailored customer insight solutions, will be well-positioned to compete. Small and medium enterprises (SMEs) are encouraged to participate, given the nature of the procurement, promoting an inclusive environment for innovative solutions in the service sector.

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Notice Information

Notice Title

Home Group - Customer Insight Framework (2017)

Notice Description

Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fc18bd03-c0c9-49e0-843d-040e025d68eb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eff05287-f046-48d2-8a97-0c81fa1eddb8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73200000 - Research and development consultancy services

79310000 - Market research services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20178 years ago
Submission Deadline
13 Feb 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2018 - 1 Apr 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE12 8ET
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
North Tyneside
Electoral Ward
Longbenton & Benton
Westminster Constituency
Newcastle upon Tyne North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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