Award

Provision of a Corporate Contact Centre

HULL CITY COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

03 Oct 2017 at 12:22

Award Notice
Award

03 Oct 2017 at 12:20

Award Notice
Summary of the contracting process

The procurement process for the "Provision of a Corporate Contact Centre" was conducted by Hull City Council, with a total contract value of £6,850,000. This tender, classified under the CPV code for Call Centres (79512000), is located in Yorkshire and the Humber, United Kingdom. The tender period concluded on 21st September 2016, and the contract has been awarded — effective from 1st December 2016 until 30th November 2021. Hull City Council has utilised an 'Other' method for this procurement, indicating a non-standard approach to awarding the contract.

This tender presents significant opportunities for businesses specialising in contact centre services, including large service providers with the capacity to manage substantial contracts. Companies that have experience in handling diverse client needs and possess the resources to deliver efficient customer service solutions would be well-suited to compete for similar tenders in the future. Engaging with public contracts like this can enhance market visibility and expand service offerings within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of a Corporate Contact Centre

Notice Description

Provision of a Corporate Contact Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7fca7744-915b-47e8-8282-f563c151cf37
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£6,850,000 £1M-£10M
Lots Value
Not specified
Awards Value
£6,850,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Oct 20178 years ago
Submission Deadline
21 Sep 2016Expired
Future Notice Date
Not specified
Award Date
2 Oct 20169 years ago
Contract Period
1 Dec 2016 - 30 Nov 2021 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HULL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU1 2AA
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE11 Kingston upon Hull, City of
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Kingston upon Hull, City of
Electoral Ward
St Andrew's & Docklands
Westminster Constituency
Kingston upon Hull West and Haltemprice

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6-2017-10-03T13:22:23+01:00",
    "date": "2017-10-03T13:22:23+01:00",
    "ocid": "ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "HULLCC001-DN198556-22665099",
        "title": "Provision of a Corporate Contact Centre",
        "description": "Provision of a Corporate Contact Centre",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 6850000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2016-09-21T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2016-12-01T00:00:00Z",
            "endDate": "2021-11-30T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-61473",
            "name": "Hull City Council",
            "identifier": {
                "legalName": "Hull City Council"
            },
            "address": {
                "streetAddress": "Room 154, The Guildhall, Alfred Gelder Street",
                "locality": "Hull",
                "postalCode": "HU1 2AA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Andrea Tether",
                "email": "andrea.tether@hullcc.gov.uk"
            },
            "details": {
                "url": "http://www.hullcc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-67566",
            "name": "Civica UK Limited",
            "identifier": {
                "legalName": "Civica UK Limited"
            },
            "address": {
                "streetAddress": "SW15 6AR"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-61473",
        "name": "Hull City Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-fc2f8754-3288-4214-b97f-27e464809cb6-1",
            "status": "active",
            "date": "2016-10-03T00:00:00+01:00",
            "datePublished": "2017-10-03T13:22:23+01:00",
            "value": {
                "amount": 6850000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-67566",
                    "name": "Civica UK Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2016-12-01T00:00:00Z",
                "endDate": "2021-11-30T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/7fca7744-915b-47e8-8282-f563c151cf37",
                    "datePublished": "2017-10-03T13:22:23+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Advert",
                    "url": "https://procontract.due-north.com/Advert?advertId=1c5a9e5d-7781-e611-8114-000c29c9ba21"
                }
            ]
        }
    ]
}