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Ambient Voice Technologies Implementation Services

Croydon Health Services NHS Trust

This public procurement record has 1 release in its history.

Award

21 May 2026 at 12:24

Award Notice
Summary of the contracting process

The procurement process for the "Ambient Voice Technologies Implementation Services" has been completed by the Croydon Health Services NHS Trust, located in Tooting, United Kingdom. This contract award was announced on 21st May 2026 and pertains to the information technology services category. The procurement was conducted through a selective method as a call-off from the G-Cloud 14 Framework Lot 3. The implementation services, valued at £379,743, aim to support the deployment of Lyrebird Health Ambient Voice Technologies across various departments within the Croydon Health Services NHS Trust. The contract commenced on 20th May 2026 and is expected to end on 31st October 2026.

This tender presents substantial opportunities for small and medium-sized enterprises (SMEs) with expertise in IT implementation and support services. Given the project's focus on integrating advanced voice technologies with electronic patient record systems, businesses specialising in healthcare IT solutions will find this contract particularly beneficial for growth. The contract duration allows companies to establish lasting business relationships with the NHS Trust, which could lead to additional projects in the future. KEYSSTREAM GROUP LIMITED, identified as an SME, successfully secured the contract, indicating a favourable environment for smaller enterprises to compete effectively in this sector.

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Notice Information

Notice Title

Ambient Voice Technologies Implementation Services

Notice Description

IT Implementation Service to support Croydon Health Services NHS Trust with its deployment of Lyrebird Health Ambient Voice Technologies in ED, UTC and OPD including integration with the Trust Electronic Patient Record Systems to support and enhance clinical workflows. Procurement Route: Direct award via G-Cloud 14 Framework Lot 3: Cloud Support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fc368901-d0d6-482d-9d73-f509f8f42014
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cab9d500-9dae-442d-b040-b43c647c7b6e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£379,743 £100K-£500K
Lots Value
Not specified
Awards Value
£379,743 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 May 20264 months ago
Contract Period
20 May 2026 - 31 Oct 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Croydon Health Services NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TOOTING
Postcode
SW17 0QT
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI34 Wandsworth
Delivery Location
Not specified
Local Authority
Wandsworth
Electoral Ward
Tooting Broadway
Westminster Constituency
Tooting

Supplier Information

Number of Suppliers
1
Supplier Name

KEYSTREAM GROUP LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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