Tender

Customer Satisfaction Survey

EAST SUFFOLK COUNCIL

This public procurement record has 1 release in its history.

Tender

10 Feb 2023 at 12:05

Tender Notice
Summary of the contracting process

The East Suffolk Council is inviting bids for a Customer Satisfaction Survey. The survey aims to provide statistically robust insights into customer satisfaction levels. The procurement method is an open procedure, with a tender period ending on 3rd March 2023. The contract period is scheduled from 24th March 2023 to 31st August 2023 in the East of England, United Kingdom.

This opportunity for business growth is suitable for small and voluntary sector enterprises. Businesses in the services industry are well-suited to compete for this contract. The tender provides a chance for organisations to contribute to enhancing the customer experience and influencing resource allocation decisions based on customer feedback.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Satisfaction Survey

Notice Description

The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience. Additional information: The tender documentation is free to access on the following link. https://in-tendhost.co.uk/eastsuffolk Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dffa4c11-722a-4411-bc0f-f011b22ef916
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Feb 20233 years ago
Submission Deadline
3 Mar 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
24 Mar 2023 - 31 Aug 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST SUFFOLK COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOODBRIDGE
Postcode
IP12 1RT
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Melton
Westminster Constituency
Suffolk Coastal

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983-2023-02-10T12:05:02Z",
    "date": "2023-02-10T12:05:02Z",
    "ocid": "ocds-b5fd17-fc961df1-1e39-498f-8295-52be2d592983",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-501-361-2253-RFQ-O",
        "title": "Customer Satisfaction Survey",
        "description": "The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience. Additional information: The tender documentation is free to access on the following link. https://in-tendhost.co.uk/eastsuffolk Is a Recurrent Procurement Type? : No",
        "datePublished": "2023-02-10T12:05:02Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79342311",
            "description": "Customer satisfaction survey"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "IP12 1RT"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2023-03-03T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-03-24T00:00:00Z",
            "endDate": "2023-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/dffa4c11-722a-4411-bc0f-f011b22ef916",
                "datePublished": "2023-02-10T12:05:02Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/eastsuffolk/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-167880",
            "name": "East Suffolk Council",
            "identifier": {
                "legalName": "East Suffolk Council"
            },
            "address": {
                "streetAddress": "Station Road, Melton",
                "locality": "Woodbridge",
                "postalCode": "IP12 1RT",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Samantha Cook",
                "email": "samantha.cook@eastsuffolk.gov.uk",
                "telephone": "+44 1502523673"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-167880",
        "name": "East Suffolk Council"
    }
}