Tender

Out Of Hours Call Handling Services Contract

NETWORK HOMES

This public procurement record has 1 release in its history.

Tender

15 May 2020 at 09:50

Tender Notice
Summary of the contracting process

Network Homes, a housing association based in London, is currently seeking tenders for the "Out Of Hours Call Handling Services Contract." This one-stage procurement process invites interested parties to submit both a Selection Questionnaire (SQ) and tender submission. The procurement falls under the category of call centre services, with the tender period having ended on 1st May 2020. The contract is expected to commence on 1st May 2020 and conclude on 2nd May 2020.

This tender represents a significant opportunity for businesses specialising in call centre services, particularly small and medium-sized enterprises (SMEs) that can deliver efficient out-of-hours support. Companies that have expertise in customer service, communication technology, and operational management would be well-positioned to compete for this contract and potentially expand their client base through collaboration with Network Homes.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Out Of Hours Call Handling Services Contract

Notice Description

Network Homes Housing association invites tenders for 'Out of Hours call handling Services'. This is a One stage process where tenderers must submit both SQ and Tender submission

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/08eb5fae-ff38-4965-a6ab-a8d4b7cedaa8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 May 20205 years ago
Submission Deadline
1 May 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2020 - 2 May 2020 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
HA9 0NU
Post Town
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLI London
Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6-2020-05-15T10:50:03+01:00",
    "date": "2020-05-15T10:50:03+01:00",
    "ocid": "ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP493532036",
        "title": "Out Of Hours Call Handling Services Contract",
        "description": "Network Homes Housing association invites tenders for 'Out of Hours call handling Services'. This is a One stage process where tenderers must submit both SQ and Tender submission",
        "datePublished": "2020-05-15T10:50:03+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "tenderPeriod": {
            "endDate": "2020-05-01T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-05-01T00:00:00+01:00",
            "endDate": "2020-05-02T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/08eb5fae-ff38-4965-a6ab-a8d4b7cedaa8",
                "datePublished": "2020-05-15T10:50:03+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=493532036"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-34985",
            "name": "Network Homes",
            "identifier": {
                "legalName": "Network Homes"
            },
            "address": {
                "streetAddress": "Olympic Office Centre, 8 Fulton Road",
                "locality": "London",
                "postalCode": "HA9 0NU",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "josephine.rodriques@networkhomes.org.uk",
                "telephone": "+4402087824312"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-34985",
        "name": "Network Homes"
    }
}