Award

Free-Flow Charging Package C: Non-UK Enforcement Services

HIGHWAYS ENGLAND

This public procurement record has 3 releases in its history.

Award

26 Apr 2022 at 16:00

Award Notice
TenderAmendment

14 Jan 2022 at 15:02

Tender Notice
Tender

14 Jan 2022 at 15:01

Tender Notice
Summary of the contracting process

Highways England is procuring a contract titled "Free-Flow Charging Package C: Non-UK Enforcement Services" as part of a second generation free-flow charging service solution for the Dartford-Thurrock River Crossing, located in the South East of England. This open procurement process, which aims to cover the management of enforcement activities where liable parties reside outside the UK, has an estimated contract value of £8 million. The contract is set to commence on 1st April 2022 and will last until 31st October 2025. The tender period ended on 14th February 2022.

This tender presents significant opportunities for businesses specialising in enforcement services, particularly those engaged in penalty charge notice processing, payment solutions, and customer support in the context of toll collection. Small and medium-sized enterprises (SMEs) looking to expand their operations in public sector contracts, especially in payment processing and customer relationship management, would be well-suited to participate in this procurement process and contribute to the ongoing management of road user charging schemes.

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Notice Information

Notice Title

Free-Flow Charging Package C: Non-UK Enforcement Services

Notice Description

National Highways is procuring (as a procurement agent on behalf of the Secretary of State for Transport, as described in the National Highways framework document Annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. National Highways' second generation free-flow charging service solution will be contracted through 3 main packages, each under a separate contract notice. This contract notice is for Non-UK Enforcement Services (Package C) as part of the overall free-flow charging service solution. The other proposed elements of the free-flow charging solution are Road User Charging Services (Package A) and UK Enforcement Services (Package B). Package A and B were subject to separate contract notices and separate procurement exercises and contracts were awarded in April 2021. The contract will cover the management of enforcement activities where the person liable resides outside of the United Kingdom, including penalty charge notice payment processing, website provision and merchant acquirer services. The Package C contract will deliver the implementation of a new solution and transition of existing data within 7 months of the contract commencement date, anticipated to be April 2022. Key elements of the service will include the provision of revenue protection services covering the enforcement lifecycle, including: * handling penalty charge records for contravention candidates and identifying the persons liable, * issuing and recovering penalty charge notices, * managing and supporting the full scope of representations and appeals in the enforcement lifecycle, and * interfacing with debt registration organisations. The service will also comprise of payment processing, in addition to financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme. The service will also require the provision of a customer support offering, utilising a suite of contact channels for managing communications (e.g. enquiries, complaints, Freedom of Information requests). In addition, the service provider will be required to output management information to a new National Highways data platform (currently in development). Additional information: To access the procurement documents, economic operators should register for a free eSourcing account at: https://highways.bravosolution.co.uk Once economic operators have received their log in details, economic operators should log in and click the 'ITTs Open To All Suppliers' link and select the listing under reference number 6477. Economic operators should review the introductory page to the ITT and click 'Express Interest' to continue (this will move the ITT to your 'My ITTs' page, which is a secure area reserved for your projects only). Economic operators can access any attachments by clicking 'Buyer Attachments' in the 'ITT Details' box. Economic operators can use the 'Messages' function to communicate with National Highways and seek any clarification. To respond to this call for competition, click 'My Response' under 'ITT Details', and select 'Create Response' or to 'Decline to Respond'. If you require any further assistance, economic operators should contact the eSourcing helpdesk on +44 8000698630 or help@bravosolution.co.uk This contract notice (and the associated procurement documents) are published in good faith. No warranty is given as to the accuracy or completeness of the information contained in it. Any liability for inaccuracy or incompleteness is expressly disclaimed by National Highways and its advisors. Economic operators are advised to satisfy themselves that they understand all the requirements of the contract and procurement exercise before submitting their request to participate. Nothing in this contract notice (and the associated procurement documents) will be taken as constituting an offer (whether implied or otherwise), or any agreement, whether express or implied between National Highways and any other party. National Highways reserves the right to cancel, amend or vary the procurement exercise at any point prior to the award of the contract (whole or in part) and with no liability on its part. National Highways and/or its advisors are not liable for any costs resulting from any amendment or cancellation of this procurement exercise nor any other costs, charges, fees, expenses, claims or disbursements (howsoever arising and including third party costs) incurred by those economic operators submitting a request to participate for this contract. Economic operators submit a request to participate at their own risk and expense.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fd48018b-81e2-4e38-aa25-38a747b761e4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e62b4fba-bd58-4999-8cc3-bc6fef333293
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79941000 - Toll-collection services

Notice Value(s)

Tender Value
£8,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£8,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Apr 20223 years ago
Submission Deadline
14 Feb 2022Expired
Future Notice Date
Not specified
Award Date
30 Mar 20223 years ago
Contract Period
31 Mar 2022 - 31 Oct 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 6HA
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLJ South East (England)
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

EURO PARKING COLLECTION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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