Award

Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling

NHS ENGLAND

This public procurement record has 2 releases in its history.

Award

29 Mar 2023 at 15:13

Award Notice
Award

19 May 2022 at 10:25

Award Notice
Summary of the contracting process

The NHS ENGLAND has awarded a contract for the "Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling" to HINDUJA GLOBAL SOLUTIONS UK LIMITED. The procurement process, classified under telecommunications systems, has reached the award stage. The contract's value is GBP 25,000,000, with a contract period starting on 21st March 2022 and ending on 21st September 2022. The procurement method involved was 'Other - ', and the tender period ended on 18th February 2022.

This awarded contract for the Covid 19 Vaccinations Helpline Service presents opportunities for businesses involved in providing call centre services and telephony support. Businesses in the telecommunications industry may find this opportunity particularly well-suited for growth. The contract, facilitated by NHS ENGLAND, focuses on providing COVID-19 vaccination support services to the public, demonstrating a commitment to public health initiatives and service excellence. Suppliers like HINDUJA GLOBAL SOLUTIONS UK LIMITED have a chance to expand their operations and contribute to the national vaccination effort through this contract.

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Notice Information

Notice Title

Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling

Notice Description

The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/32a14dbb-6938-48d4-9cbd-44dcbe9b40c3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32524000 - Telecommunications system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£25,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Mar 20232 years ago
Submission Deadline
18 Feb 2022Expired
Future Notice Date
Not specified
Award Date
14 Mar 20223 years ago
Contract Period
21 Mar 2022 - 21 Sep 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Procurement Manager
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS2 7PD
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

HINDUJA GLOBAL SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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