Award

GB-Darlington: Interactive Voice Recognition Review Services

STUDENT LOANS COMPANY

This public procurement record has 1 release in its history.

Award

23 Mar 2020 at 15:00

Summary of the contracting process

The procurement process for the "Interactive Voice Recognition Review Services" was conducted by the Student Loans Company, a public organisation based in Glasgow, UK. This procurement, classified under telecommunication consultancy services, utilised an open procedure method and is currently at the award stage, having concluded on 10th March 2020. The contract, valued at £99,800, commenced on 14th March 2020 and is set to run until 13th March 2024, covering service delivery in the North East region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in telecommunication consultancy and related services, particularly for medium to large enterprises. Companies experienced in providing interactive voice response solutions and those adept in voice recording delivery can substantially benefit from this contract. The focus on competent suppliers positions this market as accessible for businesses prepared to meet the selection criteria outlined by the Student Loans Company.

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Notice Title

GB-Darlington: Interactive Voice Recognition Review Services

Notice Description

This ITT relates to the procurement of IVR Review Services in line with SLC's brand and subsequent Voice Recording Delivery to support SLC's suite of IVRs. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5018eb1d-f515-4f72-92d9-f6ba8f407ee5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services


CPV Codes

71316000 - Telecommunication consultancy services

Notice Value(s)

Tender Value
£99,800 Under £100K
Lots Value
Not specified
Awards Value
£99,800 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Mar 20205 years ago
Submission Deadline
10 Mar 2020Expired
Future Notice Date
Not specified
Award Date
10 Mar 20205 years ago
Contract Period
14 Mar 2020 - 13 Mar 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLC North East (England)

Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

ADEXCHANGE MEDIA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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