Award

Enterprise CRM for Recruitment & Admissions

UNIVERSITY OF SOUTHAMPTON

This public procurement record has 1 release in its history.

Award

28 Apr 2020 at 07:39

Award Notice
Summary of the contracting process

The University of Southampton is procuring an Enterprise Customer Relationship Management (CRM) system aimed at managing the entire student lifecycle. This procurement falls under the IT services industry and is currently in the award stage, with a total contract value of £189,600. The contract is set to commence on 6th April 2020 and will end on 20th July 2020. The procurement method used was selective, specifically a call-off from a framework agreement. The deadline for tender submissions was 2nd March 2020, and the delivery address for the contract is located in Southampton, England.

This tender offers significant opportunities for businesses, particularly those specialising in IT services such as consulting, software development, and support. Companies with experience in CRM systems and a track record of delivering scalable solutions would be especially well-positioned to compete. Additionally, voluntary, community, and social enterprises (VCSE) may find niche opportunities within this procurement, given their alignment with the university's engagement goals.

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Notice Information

Notice Title

Enterprise CRM for Recruitment & Admissions

Notice Description

The University undertook a discovery assignment during March to May 2019, focused on documenting a high-level business case for implementing an enterprise wide Customer Relationship Management (CRM) system to engage and manage the entire student lifecycle. The primary objective of the exercise was to assess what successful outcomes could be achieved in the short term and the longer term from any future deployment. The scope of this assignment did include high level understanding of the existing operational environment and most importantly, identify at a high-level, options currently available to realise short term wins and longer-term benefits. The assignment provided evidence to the University that they have a need for the development of a new single common platform for its ongoing CRM requirements. The roll out of a common platform will allow for the e-commissioning of legacy, point solution CRM applications plus many small databases and spreadsheet tools. It will allow for process rationalisation and data harmonisation across the Universities institution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c40a3eda-d9fe-4656-962b-7bc3045b3158
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£183,600 £100K-£500K
Lots Value
Not specified
Awards Value
£189,600 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Apr 20205 years ago
Submission Deadline
2 Mar 2020Expired
Future Notice Date
Not specified
Award Date
3 Mar 20205 years ago
Contract Period
5 Apr 2020 - 20 Jul 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF SOUTHAMPTON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO17 1BJ
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Portswood
Westminster Constituency
Southampton Test

Supplier Information

Number of Suppliers
1
Supplier Name

HCL TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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